At a Glance
- Tasks: Lead a team in diagnosing and repairing Apple devices while optimising workflows.
- Company: Join Minko’s Macs, a top-rated Apple specialist in London.
- Benefits: Receive hands-on training, mentorship, and performance incentives in a supportive environment.
- Other info: Exciting opportunities for continuous learning and growth in the tech industry.
- Why this job: Kickstart your tech career with a leading company and make a real impact.
- Qualifications: 10+ years in computer repair and strong leadership skills required.
Are you passionate about the ever-evolving world of technology and eager to develop your career in the Computing industry? We're seeking a motivated and enthusiastic individual to join our team as a Computer Repair & Sales Technician.
About Us: Minko’s Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgeable team captivated with all things Apple. We take pride in exceeding customer expectations with expert repairs and solutions; this is further reflected as we were awarded the notable title of Best Computer Repair Company in London and South East England.
Position Overview: As a Computer Repair & Sales Technician, this senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You will lead the technical team in diagnosing and resolving intricate issues across Apple devices, ensuring efficient and high-quality repairs.
Tasks Responsibilities:
- Develop and implement efficient repair procedures to optimise workflow and success rates.
- Train and mentor junior technicians, cultivating their technical growth.
- Provide exceptional technical support and guidance to customers.
- Oversee inventory management and maintain a clean, organised work environment.
- Curate captivating social media content for the company.
Requirements:
- Minimum 10 years of experience in computer repair (succeeding in a similar senior role would be beneficial).
- Extensive knowledge of Apple hardware, software, and troubleshooting methodologies.
- Strong leadership skills with the ability to motivate, guide, and develop a team.
- Exceptional communication and interpersonal skills to build trust with customers and colleagues.
- Minimum of 3 years of experience in computer repair (preferably).
- Minimum of 3 years of customer service experience in a technical support role (preferably).
- Minimum of 3 years of experience with motherboard/component repairs (preferably).
- Confident spoken and written English.
- Candidates must be willing to travel between branch locations at times.
Education:
- Undergraduate Degree (or equivalent) 2:1 Minimum related to Computing (or similar).
- Minimum 3 A Levels (or equivalent) A-C [Maths, Computer Science, Science, Media; preferably].
- Minimum 5 GCSEs (or equivalent) 9-4 [Computer Science, Media; preferably].
Benefits:
- Hands-on training and mentorship from industry professionals with 10+ years of experience.
- Continuous learning and development opportunities to enhance your technical skills.
- Friendly and supportive work environment.
- Performance Incentives.
If you're ready to launch your career in Computing, we want to hear from you! Apply now to join our team and embark on an exciting journey in the world of technology. Send your CV and cover letter to us today; we look forward to hearing from you!
Lead Mac & PC Repair Technician (Board-Level) in London employer: Minko's Macs
Minko’s Macs is an exceptional employer, offering a vibrant and supportive work culture in the heart of London. With a focus on continuous learning and professional development, employees benefit from hands-on training and mentorship from seasoned industry experts. Join our award-winning team where your passion for technology will be nurtured, and you will have the opportunity to lead and inspire others in a dynamic environment dedicated to excellence in Apple repairs.
