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- Tasks: Lead end-to-end repairs for Apple & PC, mentor junior techs, and enhance customer experience.
- Company: Minko’s Macs, award-winning computer repair specialists in London.
- Benefits: Autonomy, mentorship, performance incentives, and staff discounts.
- Why this job: Make a real impact in a fast-paced environment with a supportive team.
- Qualifications: 10+ years in computer repair, strong diagnostics, and proven leadership skills.
- Other info: Opportunity for career growth and to work across multiple branches.
The predicted salary is between 36000 - 60000 £ per year.
Minko’s Macs is a multi-branch Apple & PC specialist in London, recognised by the Prestige Awards as Best Computer Repair Company in London & South East England. We’re a tight, knowledgeable team obsessed with quality fixes, straight talk, and happy customers.
This senior, hands-on position is for a self-starter who thrives on tough diagnostics, owns outcomes, and can run a store confidently and independently.
What you’ll do:- Lead repairs end-to-end: diagnose, quote, repair, and QC complex Apple & PC issues (hardware + software).
- Raise the bar: design efficient repair procedures to improve turnaround time and first-time-fix rates.
- Coach the team: train and mentor junior techs; set standards and review workmanship.
- Own the shop floor: open/close, manage parts & inventory, keep the lab organised, deliver great customer experience.
- Champion customers: translate tech into plain English, set accurate expectations, and follow through.
- Show our work: capture before/after wins and create authentic content for our socials.
- Be flexible: cover other London branches when required.
Must-have experience:
- 10+ years in computer repair with senior/lead responsibilities.
- Strong diagnostics across Apple & PC hardware/software.
- Board-level repair (micro-soldering/component-level) 2–3+ years.
- Proven leadership: setting pace/standards, coaching, delegating, following up.
- Excellent customer communication; calm under pressure.
- Fluent English (spoken & written).
- Able to travel between branches, located in Camden, Lewisham, Shoreditch and Wimbledon.
Nice to have:
- Degree (2:1+) in Computing or related, or equivalent experience.
- A-Levels/GCSEs in relevant subjects.
- Retail leadership, POS, stock systems; Apple ecosystem certifications; content creation.
What you’ll get:
- Autonomy and real responsibility from day one.
- Mentorship from senior pros (15+ years) and a clear development path.
- Performance incentives linked to quality, throughput, and customer satisfaction.
- Staff discounts and a supportive, craft-first culture.
The reality (and why it’s rewarding): It’s busy: multiple tickets in flight, tough diagnostics, moving parts, and customers who need clarity fast. You’ll own results, set the tone for the team, and see your impact daily—in saved machines, happy people, and a store that runs like a machine.
Please send your CV and a cover letter to info@minkosmacs.com
Lead Mac & PC Repair Technician (Board-Level) employer: Minko’s Macs Lewisham
Contact Detail:
Minko’s Macs Lewisham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Mac & PC Repair Technician (Board-Level)
✨Tip Number 1
Get your hands dirty! When you’re applying for a role like Lead Mac & PC Repair Technician, it’s all about showcasing your skills. Bring your best repair stories to the table during interviews—real-life examples of tough diagnostics and successful fixes will make you stand out.
✨Tip Number 2
Don’t just talk tech; talk customer! Minko’s Macs values happy customers, so be ready to share how you’ve turned complex tech issues into clear solutions for clients. Show us that you can translate tech jargon into plain English and keep customers in the loop.
✨Tip Number 3
Network like a pro! Connect with other techies and industry professionals on platforms like LinkedIn. Join groups related to Apple and PC repairs, and don’t hesitate to reach out to people at Minko’s Macs. A friendly chat can sometimes lead to opportunities!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application reflects your passion for quality fixes and customer satisfaction. Tailor your CV to highlight your leadership experience and board-level repair skills—it’ll make a difference!
We think you need these skills to ace Lead Mac & PC Repair Technician (Board-Level)
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your extensive experience in computer repair, especially your board-level skills. We want to see your journey and achievements, so don’t hold back on showcasing your leadership roles and any standout projects you've tackled.
Personalise Your Cover Letter: Your cover letter is your chance to shine! Tailor it to Minko’s Macs by mentioning why you’re excited about the role and how your values align with our commitment to quality fixes and customer satisfaction. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: Since we value clear communication, make sure your application reflects this. Use straightforward language and avoid jargon where possible. We want to see that you can translate complex tech issues into plain English for our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Minko’s Macs Lewisham
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around board-level repairs and diagnostics for both Apple and PC systems. Be ready to discuss specific cases where you've successfully diagnosed and repaired complex issues.
✨Showcase Your Leadership Skills
Prepare examples of how you've coached and mentored junior technicians in the past. Highlight your experience in setting standards and managing a team, as this role requires strong leadership abilities.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since customer communication is key, think of ways to demonstrate your ability to set accurate expectations and follow through with clients.
✨Demonstrate Your Passion
Share your enthusiasm for technology and customer service. Talk about how you stay updated with industry trends and how you’ve contributed to creating a positive customer experience in previous roles.
