Please note:We are also open to hearing from candidates with more experience who may be suited to anEcommerce Executive-level position. The role, responsibilities and salary can be adapted depending on experience.
Summary
Minka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for adynamic, organised and commercially minded E-commerce Assistantto join our growing team in London.
Purpose
The Ecommerce Assistant supports the day-to-day running of the Minka Dink website, helping to ensure products, content and promotions are accurate, engaging and launched on time.
Working closely with the Head of Ecommerce, this is a hands-on development role offering experience across website trading, product management, customer service, email marketing and digital copywriting.
We are looking for someone who is highly organised, commercially aware and confident with writing. This would suit someone with some experience in ecommerce, retail, marketing or customer service who is keen to develop a career in ecommerce.
Key responsibilities
Responsibilities start supported and hands-on, and broaden as the individual develops under the guidance of the Head of Ecommerce.
Website Trading and Merchandising
- Upload and maintain products, including descriptions, imagery, pricing, sizing, tags and inventory.
- Write and edit accurate, engaging and on-brand product descriptions and website copy.
- Create and update product and collection pages.
- Support product launches, promotions, sales and seasonal website updates.
- Merchandise collections and product listings in line with agreed trading priorities.
- Monitor stock availability and make agreed updates to the website.
- Complete regular website checks across desktop and mobile, reporting and helping to resolve errors.
Customer Experience
- Help oversee the day-to-day customer service function, working closely with our two Customer Service Assistants to ensure enquiries are handled efficiently and within agreed response times.
- Support the Customer Service Assistants with more complex queries across orders, returns, sizing, payments and deliveries, escalating issues where needed.
- Help maintain a consistently high standard of customer experience across email and social channels.
- Liaise with the Operations team and couriers to help resolve delivery and returns issues.
- Share recurring customer questions and feedback with the wider team.
Email, Advertising and CRM Support
- Draft clear, engaging and on-brand copy for email campaigns, paid advertising and other digital marketing activity.
- Help build, schedule and test email campaigns in Klaviyo, including product selection and imagery.
- Carry out pre-send checks to ensure copy, links, pricing and promotional details are accurate.
- Assist with customer segmentation and automated email flows as experience develops.
- Support the creation of ad briefs and copy variations for paid social and search campaigns.
Reporting and Wider Support
- Help prepare weekly ecommerce reports using agreed templates.
- Monitor basic website, product and email performance and highlight anything requiring attention.
- Support website improvement projects through data entry, content updates, testing and quality assurance.
- Work collaboratively with the Marketing, Product and Operations teams.
- Suggest practical improvements to website processes and the customer experience.
- Continuously review ecommerce processes and identify opportunities to improve efficiency, accuracy and scalability.
- Document new processes and help embed best practice across the ecommerce function.
- Support cross-functional projects with marketing, operations and customer service teams.
- Take ownership of personal development by building ecommerce, trading and commercial knowledge.
- Progressively assume responsibility for larger areas of the ecommerce function as experience develops.
- Develop the skills and confidence required to manage the website as a core commercial sales channel.
- Build ecommerce, commercial and leadership skills through ongoing development, with a clear progression pathway to a more senior role.
KPIs
Weighted toward learning and reliable execution in the early months, shifting toward independent delivery as the role develops.
Accuracy and turnaround of product uploads and site tasks · contribution to website development projects · customer service response and resolution · reliable trade and email support · demonstrable skills growth against agreed development goals.
About You
- Highly organised with strong attention to detail
- Self-motivated, keen to learn, with a positive attitude, and the ability to work independently.
- Confident writer with an interest in brand storytelling
- Comfortable across digital platforms (Meta, TikTok, Pinterest, Shopify are all a bonus)
- Confidence in basic Excel work is preferable.
The Details
- Hybrid: 4 days per week in West London Office
- Full-time, permanent
- £500 yearly Minka Dink voucher, Staff discount & opportunity to grow with the brand
- Salary dependent on role fit & experience
- Start Date: ASAP
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StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Minka Dink London are looking for when hiring for a Ecommerce Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Minka Dink London for the Ecommerce Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Minka Dink London as a Ecommerce Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Minka Dink London’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Assistant.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Minka Dink London, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Minka Dink London's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Minka Dink London. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Minka Dink London
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Minka Dink London uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Minka Dink London. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
