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- Tasks: Drive customer value and retention through strategic renewals and relationship building.
- Company: Join Minitab, a leader in analytics solutions with a focus on customer partnerships.
- Benefits: Hybrid working model, professional development, and a supportive team environment.
- Why this job: Make a real impact by protecting and expanding recurring revenue for key accounts.
- Qualifications: 3+ years in renewals or account management, fluent in German and English.
- Other info: Dynamic role with opportunities for personal growth and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Coventry (UK), Glasgow (UK) or Hilversum (Netherlands)
Working model: Hybrid
Languages: Fluent German and excellent English required
Are you passionate about building long-term customer relationships and protecting recurring revenue? We’re looking for a Senior Renewals Specialist to play a pivotal role in driving customer value, retention, and growth across a portfolio of strategic EMEA accounts.
As a senior, revenue-owning contributor, you’ll work closely with Sales and Customer Success to deliver a value-led renewal experience. You’ll take ownership of end-to-end renewals — ensuring contracts renew on time, identifying expansion opportunities, and proactively reducing churn risk — all while acting as a trusted advisor to your customers.
The Impact You’ll Have
- Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Build strong, consultative relationships by aligning solutions to customers’ business objectives
- Partner cross-functionally to deliver seamless, successful renewal outcomes
- Protect and expand recurring revenue across your territory
What You’ll Do
- Manage Renewal Portfolios
- Own a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics
- Identify renewal risks early (e.g. usage trends, pricing concerns) and proactively drive mitigation plans
- Collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value
- Engage with champions, end users, and economic buyers to strengthen relationships and influence outcomes
- Clearly articulate value and act as a trusted advisor throughout the customer lifecycle
- Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle
- Translate usage insights and future requirements into renewal-led growth opportunities, including expansions, pricing adjustments, and migrations
- Independently close renewals while protecting and expanding recurring revenue
- Maintain a structured, audit-ready pipeline with accurate forecasting
- Support wider territory growth through close collaboration with Sales colleagues
- Ensure adherence to company policies related to contracts, cybersecurity, and data protection
- Maintain accurate CRM records for renewals, forecasts, and customer interactions
- Partner internally to resolve billing or accounts receivable issues that could impact the customer experience
- Continuously build expertise in our products, industry trends, and competitive landscape
- Engage in ongoing professional development through coaching, tools, and training
- Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives
- Demonstrate a growth mindset, resilience, and a strong sense of ownership
- Act as a role model for accountability, collaboration, and results
Who You Are
You thrive in customer-centric environments and are motivated by delivering meaningful outcomes. You’re comfortable balancing retention and expansion goals, adapt quickly to change, and collaborate effectively across teams.
Key strengths we value:
- Strong sense of accountability and ownership
- Results-driven, even in complex or challenging situations
- Proactive, organised, and action-oriented
- Confident communicator who can engage a range of stakeholders
- Resilient and able to maintain momentum under pressure
What You’ll Bring
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)
- 3+ years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software
- Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting
- Strong understanding of subscription-based contracts and value-led commercial negotiations
- Experience managing multi-stakeholder engagements and cross-functional initiatives
- Fluency in German and excellent English communication skills (written and spoken)
Why Join Minitab?
At Minitab, we don’t just deliver powerful analytics solutions — we build lasting partnerships with our customers. If you’re motivated by impact, collaboration, professional growth, and helping customers succeed, you’ll feel right at home here.
Senior Renewals Specialist in Glasgow employer: Minitab
Contact Detail:
Minitab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Renewals Specialist role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to be able to articulate how your experience aligns with their goals, especially in driving customer value and retention. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to clearly communicate your value and how you can protect and expand recurring revenue. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We believe it shows your enthusiasm and professionalism, which are key traits for a Senior Renewals Specialist.
We think you need these skills to ace Senior Renewals Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Renewals Specialist role. Highlight your experience in renewals, account management, and customer success to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building long-term customer relationships and how you can drive value for our clients. Be genuine and let your personality come through.
Showcase Your Language Skills: Since fluency in German and excellent English are key for this role, make sure to highlight your language skills prominently. If you have any relevant certifications or experiences, don’t forget to mention them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Minitab
✨Know Your Numbers
Before the interview, brush up on your understanding of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Be ready to discuss how you've influenced these metrics in your previous roles. This shows you’re not just familiar with the terms but can apply them effectively.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build strong, consultative relationships with customers. Think about specific instances where you’ve aligned solutions to customer goals or mitigated churn risks. This will demonstrate your capability as a trusted advisor.
✨Be Proactive About Challenges
Anticipate questions about challenges you've faced in renewals or account management. Prepare to discuss how you identified renewal risks early and the steps you took to address them. This will showcase your proactive mindset and problem-solving skills.
✨Understand the Company’s Value Proposition
Research Minitab’s products and their value in the market. Be ready to articulate how you can contribute to protecting and expanding recurring revenue. This shows you’re genuinely interested in the company and understand its mission.
