Training Administrator - 9m FTC in Coventry

Training Administrator – 9 Month Fixed-Term Contract

Location: Coventry, UK
Contract: 9 Month Fixed-Term Contract

Join Minitab and help deliver an outstanding training experience

We’re looking for an organised and customer-focused Training Administrator to join Minitab on a 9 month fixed-term contract, based in Coventry, UK.

This is a varied coordination role at the heart of our Educational Services operations. You’ll help ensure our training programmes run smoothly from initial booking and scheduling through to delivery and post-training support. You’ll coordinate training contracts, consultant schedules and logistics, maintain accurate systems and documentation, and provide responsive support to both customers and internal teams.

If you enjoy keeping multiple moving parts organised, delivering excellent customer service and working collaboratively across an international business, this could be a great opportunity for you.

What you’ll be doing

As our Training Administrator, you’ll:

• Coordinate the end-to-end administration of Educational Services, including contractual agreements, schedules, consultant assignments and customer logistics.
• Manage training schedules and ensure the right resources and information are in place for successful delivery.
• Monitor the Training mailbox, responding to customer and internal enquiries relating to onsite, public and virtual training.
• Provide real-time support to colleagues and attendees during training sessions.
• Coordinate post-training activities, including the creation and distribution of certificates.
• Collect customer feedback and maintain training metrics and CSAT information to help us measure performance and continually improve our services.
• Maintain accurate customer and training information across relevant systems.
• Process Educational Services bookings through our CRM and support training manual requests.
• Review and submit subcontractor invoices relating to Educational Services.
• Support the management and updating of course materials, including translations.
• Prepare and manage Statements of Work (SOWs), reports and operational documentation.
• Work closely with colleagues across Customer Success, Field Operations, Sales, Marketing and Finance to improve processes and support the effective delivery of our services.

The role combines hands-on training administration with broader service and cross-functional operations, so you’ll have the opportunity to contribute to process improvements as well as day-to-day delivery.

What we’re looking for

You’ll bring:

• 2+ years of customer-focused experience.
• Previous experience in a training coordination, training administration or similar role.
• Strong organisational skills and the ability to manage multiple schedules, activities and priorities.
• Confidence using Excel to maintain and update data, Outlook to manage schedules and Word to create documentation.
• Experience reviewing and maintaining information within a CRM system.
• Excellent written and verbal communication skills.
• A proactive approach, strong attention to detail and a commitment to delivering a positive customer experience.
• A high school-level qualification or equivalent relevant work experience.
• Flexibility to travel domestically or internationally when required, although travel is expected to be less than 10%.

What will help you succeed

You’ll be someone who takes ownership and follows through on commitments. You’ll be comfortable working with different teams and stakeholders, able to make sense of complex information, and keen to learn and adapt when priorities or processes change.

Most importantly, you’ll enjoy creating order behind the scenes and making sure customers and colleagues receive a smooth, professional training experience.

This 9 month fixed-term opportunity in Coventry gives you the chance to join Minitab’s Customer Success organisation and work with colleagues across multiple functions and regions.

You’ll gain exposure to the operational side of a global training and services function while playing an important role in keeping our Educational Services organised, efficient and customer-focused.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Minitab 's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

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