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- Tasks: Lead the launch of a new VIP Club Experience and manage VIP bookings.
- Company: Join the iconic Ministry of Sound, a leader in music and nightlife since 1991.
- Benefits: Enjoy free gym access, wellness events, discounts, and a dog-friendly office.
- Why this job: Be part of an exciting transformation and create unforgettable experiences for VIP guests.
- Qualifications: Experience in launches, customer journey mapping, and high-quality service is preferred.
- Other info: Competitive salary of ÂŁ40k plus tips and commission.
The predicted salary is between 24000 - 56000 ÂŁ per year.
US
The Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box.
We went on to become the world’s largest independent record company (now with Sony), and stage giant dance events, including one for 50,000 people at the o2 to celebrate the Millennium.
Thirty years later we opened The Ministry, a workspace run as a member’s club, in a 50,000 sq. ft Victorian warehouse in SE1. There’s great food, a state-of-the-art gym and fitness studio with daily classes, together with a cultural and business events programme. The building has its own events and conference space, therefore we package and host
these events for internal members and external clients.
As a business we don’t take ourselves too seriously, like to laugh and have fun, but we have high standards, a relentless attention to detail and the continuous improvement of our product as we work hard as a team.
We hate cliché, doing things the way others do and continuously seek to differentiate our brands and products almost as a point of pride.
VIP
As the VIP Manager at Ministry of Sound, you will be at the forefront of an exciting transformation, spearheading the launch and success of our brand new VIP Club Experience.
This re-imagined concept will redefine VIP exclusivity, breaking away from conventional club hierarchies to create an elevated yet accessible space.
With sole responsibility for filling the space on over 100 nights per year, you will combine your passion for sales, with skills for strategic partnerships to ensure the concept thrives.
You will spend your time working between the Club and the Office, with a mixture of shifts and Mon-Sun flexibility.
From building relationships with premium brands and influencers to collaborating with businesses and concierge services, you will comfortably establish a network that attracts and retains an engaged and diverse VIP audience.
You should also lead the charge in nurturing this community, creating unforgettable experiences and providing a customer journey that impresses at every touch point, all while managing and inspiring a top-performing team.
YOU
You would preferably have experience in new launches, menu design, staff training, SOP creation, and detailed mapping of the customer journey.
You will not accept anything but high-quality service across all VIP service points, maintaining consistency and efficiency throughout.
You will lead and manage the VIP team, including waitstaff, hosts, and bartenders, to deliver exceptional service and attention to detail. Serving as the primary contact for VIP guests, promptly addressing and resolving any issues that arise during their visit.
You will successfully drive VIP bookings by managing and expanding the VIP customer database, focusing on nurturing relationships to secure repeat bookings. A key part of this role will be for you to follow up booking leads and develop strategies to upsell VIP experiences and packages.
You will collaborate with the Marketing team to craft a VIP-targeted marketing plan that increases engagement and visibility. You will be able to develop and promote special occasion packages, offering upsell options for birthdays, anniversaries, and other celebrations.
You will track and report on VIP trends, sharing insights with management to refine service offerings, creating partnerships with local businesses, luxury hotels, restaurants and corporates to drive business.
You will confidently build a comprehensive sales plan to drive membership growth, incorporating special offers, launch events, and clear messaging around membership benefits. Tailoring the marketing to reach the target audience effectively, emphasising the exclusive access and experiences Ministry of Sound offers.
You will create, develop and implement a member retention strategy to foster long-term loyalty and minimize attrition. This includes offering anniversary gifts, and “member-only” quarterly events at The Ministry.
You will also conduct regular feedback activations and analyse usage patterns and engagement levels, using this data to proactively reach out to less active members with personalized offers or invitations, re-engaging them and reinforcing the value of their membership.
You will take full ownership of the VIP Lounge’s Profit and Loss (P&L), demonstrating commercial acumen by managing budgets, monitoring costs, and maximising profitability.
You will provide detailed financial reports and insights to senior management, identifying trends and opportunities for growth and experience using data-driven analysis to refine service offerings and create impactful, revenue-generating strategies.
ÂŁ40k plus tips and commission
BENEFITS
We offer an excellent range of benefits to support you as you grow with the company and take part in achieving our collective mission.
HEALTH & WELLBEING
Free Ministry membership
Access to our gym, fitness classes & wellness events
24/7 Counselling and Support Helpline
GP appointment access
Life assurance scheme
Online health assessments
FINANCIAL
Staff referral scheme
Annual company bonus
Season ticket loan
Cycle to work scheme
Enhanced maternity and adoption leave
PLEASANT ODDITIES
Access to cultural events hosted at The Ministry
Free entry to Ministry of Sound Club for you and your friends
Dog-friendly office
Paid annual leave on your birthday
Free lunch at The Ministry and discount on food and drinks
Hospitality rewards: an online rewards scheme with discounts for many popular retailers
VIP Sales Manager employer: Ministry of Sound
Contact Detail:
Ministry of Sound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Sales Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with influencers and premium brands. Building relationships in the nightlife and hospitality sectors can give you a leg up when applying for the VIP Sales Manager position.
✨Tip Number 2
Show your passion for creating unforgettable experiences. Think about how you can elevate the VIP experience at Ministry of Sound and be ready to share your ideas during interviews. This will demonstrate your commitment to the role.
✨Tip Number 3
Familiarize yourself with the latest trends in VIP services and customer engagement. Being knowledgeable about what’s currently working in the industry will help you stand out as a candidate who is ready to innovate.
✨Tip Number 4
Prepare to discuss your experience with managing teams and driving sales. Highlight specific examples where you've successfully led a team or increased bookings, as this aligns perfectly with the responsibilities of the VIP Sales Manager role.
We think you need these skills to ace VIP Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in VIP management, sales, and customer service. Emphasize any previous roles where you successfully launched new concepts or managed teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the nightlife and hospitality industry. Discuss how your skills align with the role of VIP Sales Manager and provide examples of how you've driven sales and built relationships in past positions.
Showcase Your Strategic Thinking: Demonstrate your ability to develop and implement successful sales strategies. Mention specific instances where you've increased bookings or improved customer experiences, particularly in a VIP context.
Highlight Your Leadership Skills: Since this role involves managing a team, be sure to include examples of your leadership experience. Discuss how you've inspired and motivated teams to deliver exceptional service and achieve sales targets.
How to prepare for a job interview at Ministry of Sound
✨Show Your Passion for VIP Experiences
Make sure to express your enthusiasm for creating unique and memorable VIP experiences. Share examples from your past roles where you successfully launched new concepts or enhanced customer journeys, as this aligns perfectly with the Ministry of Sound's vision.
✨Demonstrate Your Networking Skills
Highlight your ability to build relationships with premium brands, influencers, and local businesses. Prepare to discuss specific strategies you've used to expand your network and how these connections can benefit the VIP Club Experience.
✨Emphasize Attention to Detail
Since the role requires high-quality service and consistency, be ready to provide examples of how you've maintained attention to detail in previous positions. Discuss how you ensure that every touchpoint in the customer journey is exceptional.
✨Prepare for Financial Discussions
As you'll be responsible for the VIP Lounge’s Profit and Loss, come prepared to discuss your experience with budget management and financial reporting. Be ready to share insights on how you've used data-driven analysis to drive profitability in past roles.
