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- Tasks: Lead the launch of an exciting VIP Club Experience and manage a top-performing VIP team.
- Company: Join Ministry of Sound, a pioneer in electronic music with a vibrant workspace and culture.
- Benefits: Enjoy a fun work environment, home-cooked food, gym access, and cultural events.
- Why this job: Be part of a creative team that values innovation and delivers unforgettable experiences.
- Qualifications: Experience in launches, customer journey mapping, and high-quality service is preferred.
- Other info: Competitive salary of ÂŁ40k plus commission and service charge.
The predicted salary is between 24000 - 56000 ÂŁ per year.
US
The Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box.
We went on to become the world’s largest independent record company (now with Sony), and stage giant dance events, including one for 50,000 people at the o2 to celebrate the Millennium.
Thirty years later we opened The Ministry, a workspace run as a member’s club, in a 50,000 sq. ft Victorian warehouse in SE1. There’s great food, a state-of-the-art gym and fitness studio with daily classes, together with a cultural and business events programme. The building has its own events and conference space, therefore we package and host
these events for internal members and external clients.
As a business we don’t take ourselves too seriously, like to laugh and have fun, but we have high standards, a relentless attention to detail and the continuous improvement of our product as we work hard as a team.
We hate cliché, doing things the way others do and continuously seek to differentiate our brands and products almost as a point of pride.
VIP
As the VIP Manager at Ministry of Sound, you will be at the forefront of an exciting transformation, spearheading the launch and success of our brand new VIP Club Experience.
This re-imagined concept will redefine VIP exclusivity, breaking away from conventional club hierarchies to create an elevated yet accessible space.
With sole responsibility for filling the space on over 100 nights per year, you will combine your passion for sales, with skills for strategic partnerships to ensure the concept thrives.
You will spend your time working between the Club and the Office, with a mixture of shifts and Mon-Sun flexibility.
From building relationships with premium brands and influencers to collaborating with businesses and concierge services, you will comfortably establish a network that attracts and retains an engaged and diverse VIP audience.
You should also lead the charge in nurturing this community, creating unforgettable experiences and providing a customer journey that impresses at every touch point, all while managing and inspiring a top-performing team.
YOU
You would preferably have experience in new launches, menu design, staff training, SOP creation, and detailed mapping of the customer journey.
You will not accept anything but high-quality service across all VIP service points, maintaining consistency and efficiency throughout.
You will lead and manage the VIP team, including waitstaff, hosts, and bartenders, to deliver exceptional service and attention to detail. Serving as the primary contact for VIP guests, promptly addressing and resolving any issues that arise during their visit.
You will successfully drive VIP bookings by managing and expanding the VIP customer database, focusing on nurturing relationships to secure repeat bookings. A key part of this role will be for you to follow up booking leads and develop strategies to upsell VIP experiences and packages.
You will collaborate with the Marketing team to craft a VIP-targeted marketing plan that increases engagement and visibility. You will be able to develop and promote special occasion packages, offering upsell options for birthdays, anniversaries, and other celebrations.
You will track and report on VIP trends, sharing insights with management to refine service offerings, creating partnerships with local businesses, luxury hotels, restaurants and corporates to drive business.
You will confidently build a comprehensive sales plan to drive membership growth, incorporating special offers, launch events, and clear messaging around membership benefits. Tailoring the marketing to reach the target audience effectively, emphasising the exclusive access and experiences Ministry of Sound offers.
You will create, develop and implement a member retention strategy to foster long-term loyalty and minimize attrition. This includes offering anniversary gifts, and “member-only” quarterly events at The Ministry.
You will also conduct regular feedback activations and analyse usage patterns and engagement levels, using this data to proactively reach out to less active members with personalized offers or invitations, re-engaging them and reinforcing the value of their membership.
You will take full ownership of the VIP Lounge’s Profit and Loss (P&L), demonstrating commercial acumen by managing budgets, monitoring costs, and maximising profitability.
You will provide detailed financial reports and insights to senior management, identifying trends and opportunities for growth and experience using data-driven analysis to refine service offerings and create impactful, revenue-generating strategies.
ÂŁ40k plus tips and commission
BENEFITS
We offer an excellent range of benefits to support you as you grow with the company and take part in achieving our collective mission.
HEALTH & WELLBEING
Free Ministry membership
Access to our gym, fitness classes & wellness events
24/7 Counselling and Support Helpline
GP appointment access
Life assurance scheme
Online health assessments
FINANCIAL
Staff referral scheme
Annual company bonus
Season ticket loan
Cycle to work scheme
Enhanced maternity and adoption leave
PLEASANT ODDITIES
Access to cultural events hosted at The Ministry
Free entry to Ministry of Sound Club for you and your friends
Dog-friendly office
Paid annual leave on your birthday
Free lunch at The Ministry and discount on food and drinks
Hospitality rewards: an online rewards scheme with discounts for many popular retailers
VIP Sales Manager employer: Ministry of Sound
Contact Detail:
Ministry of Sound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Sales Manager
✨Tip Number 1
Familiarize yourself with the electronic music scene and the culture surrounding it. Understanding the history and evolution of venues like Ministry of Sound will help you connect with the brand's ethos and demonstrate your passion during conversations.
✨Tip Number 2
Network with industry professionals, especially those involved in VIP services or event management. Attend relevant events or join online communities to build relationships that could lead to valuable insights and opportunities within the VIP space.
✨Tip Number 3
Showcase your experience in creating unique customer experiences. Prepare examples of how you've successfully launched new services or improved customer journeys in previous roles, as this will resonate with the expectations for the VIP Manager position.
✨Tip Number 4
Stay updated on trends in the hospitality and nightlife industries. Being knowledgeable about current VIP offerings and customer preferences will allow you to propose innovative ideas that align with Ministry of Sound's vision for their new VIP Club Experience.
We think you need these skills to ace VIP Sales Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the VIP Sales Manager position. Highlight your relevant experience in new launches, customer journey mapping, and team management in your application.
Showcase Your Passion for Sales: In your cover letter, express your enthusiasm for sales and building relationships. Provide specific examples of how you've successfully driven bookings or created memorable experiences in previous roles.
Highlight Your Creativity: Since the role involves creating unique VIP experiences, share any innovative ideas or past projects that demonstrate your ability to think outside the box and differentiate offerings from competitors.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Ministry of Sound. Use language that resonates with their ethos of fun, high standards, and continuous improvement to show you’re a great fit.
How to prepare for a job interview at Ministry of Sound
✨Show Your Passion for the Nightlife Industry
Make sure to express your enthusiasm for the nightlife and entertainment sector. Share your experiences and insights about what makes a great VIP experience, and how you can contribute to the Ministry of Sound's unique atmosphere.
✨Demonstrate Your Networking Skills
Highlight your ability to build relationships with premium brands, influencers, and local businesses. Prepare examples of past partnerships you've developed and how they benefited your previous employers.
✨Emphasize Attention to Detail
Discuss your commitment to high-quality service and how you ensure consistency across all touchpoints. Provide specific examples of how you've maintained high standards in previous roles, especially in customer service.
✨Prepare for Scenario-Based Questions
Be ready to tackle hypothetical situations related to VIP guest experiences. Think about how you would handle issues that may arise during events and how you would create memorable experiences for guests.
