Programme Coordinator in Canterbury

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Ministry of Social Development NZ – Canterbury

• Permanent | Full-Time – 37.55 hours per week
• Based in Regional Office (CBD) and Canterbury MSD Service Centres
• Salary range: $69,519 - $84,041

About the role | Mō te tūnga

The Programme Coordinator is a critical role that connects MSD clients with MSD's employment-related programmes and services. Our high-performing Programme Coordinators are responsible for sourcing and managing client referrals from our frontline Case Manager teams, and through direct client outreach, to get the right people into our employment programmes.

Reporting to the Regional Contract Manager, this role involves:

• Marketing our programme opportunities directly to clients, and to our front-line teams using a variety of approaches: via presentations, face to face, outbound calling, our online portal and internal website and flyers.
• Managing the client referral system, monitoring referrals and troubleshooting, and connecting participants with next steps post-programme.
• Organising and delivering recruitment seminars for programmes in MSD sites.
• Liaising with programme providers, national office colleagues and other stakeholders, providing a high standard of relationship management.
• Monitoring programme performance and advising the Regional Contract Manager about potential issues or opportunities for improvement.

You will help advise our Job seekers about courses and programmes which help them identify their natural potential, learn new skills, and prepare them for employment.

You will be primarily based at MSD Service Centres (location TBD) where you will interact with our own people, Providers, Community groups and other key stakeholders, providing information and support. Approximately one day per week you will be based at Regional office.

It’s interesting and varied work – In addition to our Core Employment Placement Service programmes, we have a wide range of Programmes from helping people to manage their mental health, advice on personal presentation and help with clothing for interviews, along with all the support available for getting ready for work, CV and interview preparation, industry specific courses e.g. Contact Centre, Project Management, Customer Service, Construction, Hospitality etc.

What you'll need to succeed | Ko tō āhua

• Strong communication skills (Written and verbal including presenting to groups).
• Ability to influence in marketing and storytelling.
• Teamwork and working collaboratively to achieve targets.
• Evidence of problem-solving skills and ability to see the bigger picture.
• Self-management – your time management, ability to focus on a deadline and organisational skills will be in demand.
• Experience building and maintaining relationships with stakeholders.
• Holds a current valid New Zealand Full driver license.

A copy of the position description can be found here: Programme Coordinator position description

Salary | Utu-ā-tau: $69,519.00 - $84,041.00

The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.