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- Tasks: Manage criminal digital files and support jury management across three Crown Court sites.
- Company: Join the Ministry of Justice, committed to diversity and fair recruitment.
- Benefits: Flexible working hours, hybrid options, and a supportive team environment.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong organisation, communication skills, and customer service experience required.
- Other info: Exciting opportunities for career growth in a fast-paced office environment.
The predicted salary is between 28800 - 43200 £ per year.
Crown Court Admin Officers are responsible for the management of criminal digital files in preparation for hearings, handling correspondence and general enquiries. The Crown office processes enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face-to-face contact. The role involves a full range of serious criminal work and jury management. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or to provide support to other functions within HMCTS. The successful candidate will fulfil the role of the Jury Officer and will be responsible for jury management across three Crown Court sites: Worcester, Hereford and Redditch.
Key requirements:
- Adapt to change
- Excellent organisation and communication skills
- Friendly and approachable manner
- Strong attention to detail
- Good written and verbal communication
- Ability to deliver proactive and effective customer support by phone and email
- Strong time management and multi-tasking ability
- Proficiency with various software packages
This is a customer-facing operational role based in an office to provide HMCTS services to the public.
Responsibilities:
- Manage criminal digital files and prepare for hearings, including handling correspondence and enquiries
- Provide jury management support across three Crown Court sites (Worcester, Hereford, Redditch)
- Carry out general administrative duties to progress cases through the court/tribunal system or support other HMCTS functions
- Act as the Jury Officer and maintain effective communication with court users by phone, email and in person
- Work in a fast-paced, office-based environment, delivering a high standard of service to the public and other stakeholders
Qualifications and Skills:
- Excellent organisation, attention to detail and communication skills (written and verbal)
- Experience in customer service, administration and IT systems
- Ability to prioritise, multi-task and adapt to using various software packages
- Willingness to work as part of a team in a busy court environment and to help court users navigate the justice system
Working Arrangements and Eligibility:
- Standard full-time hours: 37 hours per week
- Part-time, flexible and job-sharing patterns are considered in line with the MoJ Flexible Working policy
- For part-time work, minimum hours are 30 per week over 4 days
- Hybrid working arrangements are available where business needs allow, with a minimum 60% of time in an office (subject to local estate capacity)
- National/office location will be allocated near the candidate’s home postcode, on its pay scale
Important Notices:
- Some content relates to Skilled Worker visa eligibility and immigration requirements
- Ensure right to work in the UK is maintained in line with current rules
- Security checks required (DBS Basic)
- Details of interview dates (in-person on 25th–27th March 2026) and other recruitment steps will be provided during the process
- All applications will be considered in accordance with MoJ Flexible Working policy and Civil Service reform updates where applicable
Equality, Diversity and Inclusion:
The Ministry of Justice is committed to fair recruitment and to supporting diversity. Make use of the disability adjustments process if needed; veterans’ initiatives and other Civil Service diversity programmes are noted where relevant.
Administrative Officer in Worcester employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer in Worcester
✨Tip Number 1
Get to know the Crown Court environment! Familiarise yourself with how the court system works and the role of an Administrative Officer. This will help you speak confidently about your understanding during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with court users, try role-playing scenarios with friends or family. This will help you feel more comfortable when handling enquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being able to demonstrate your ability to juggle responsibilities will impress interviewers.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details reach us quickly and efficiently.
We think you need these skills to ace Administrative Officer in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since this role involves a lot of correspondence, be sure to demonstrate your excellent written communication skills in your application. Keep it clear, concise, and friendly – just like we would when dealing with court users.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks effectively. In your application, give examples of how you’ve managed your time and prioritised tasks in previous roles. This will show us you can thrive in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with managing criminal digital files, jury management, and the general administrative duties involved. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with court users and stakeholders, practice your verbal and written communication skills. Prepare examples of how you've effectively handled customer enquiries or correspondence in the past. This will demonstrate your ability to deliver proactive support, which is crucial for the job.
✨Demonstrate Your Organisation Skills
Being organised is key in this fast-paced environment. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Bring these examples to the interview to illustrate your strong time management and multi-tasking abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Prepare by thinking about how you would handle various situations related to jury management or dealing with enquiries. This will help you showcase your ability to adapt to change and maintain a friendly, approachable manner under pressure.
