At a Glance
- Tasks: Support court proceedings and provide excellent customer service to users.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Flexible working options, competitive salary, and a chance to make a difference.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Be part of a team that impacts lives through the justice system.
- Qualifications: Strong customer service, digital skills, and a collaborative spirit required.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role: The role is primarily based within the courtroom, supporting the smooth running of court proceedings; administrative duties will also be incorporated into the post. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
Responsibilities:
- Preparing papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately recording outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the public, the Judiciary, other Court and Tribunal Users and representatives of other agencies and organisations.
- When required, acting as the essential first point of contact for all court users; meeting members of the public, including vulnerable witnesses, and their legal representatives.
- Preparing court/hearing rooms, as well as ensuring the court runs efficiently.
Qualifications:
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills with excellent attention to detail.
- Communication and organisational skills; able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Working hours & conditions: Standard full‑time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working will be considered, however due to the nature of the role the minimum we could consider is 30 hours per week over 4 days.
Immigration: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 Jul 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 Jul 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Location: These posts will be based at Worcester Crown Court, The Shirehall, Foregate Street, Worcester, WR1 1EQ, occasional travel to Redditch Crown Court and Hereford Crown Court will be required on a rota basis.
17757 - Operational Support Officer in Worcester employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an excellent employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters collaboration and flexibility, allowing for part-time and job-sharing opportunities to accommodate diverse needs. Located at Worcester Crown Court, our team enjoys a fulfilling environment where they can grow professionally while contributing to the vital administration of justice in England and Wales.
StudySmarter Expert Advice🤫
We think this is how you could land 17757 - Operational Support Officer in Worcester
✨Tip Number 1
Get to know the court system! Familiarise yourself with how courts and tribunals operate. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be interacting with a variety of court users, being able to communicate clearly and empathetically is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Network with current or former Operational Support Officers. They can provide insider tips on what to expect and how to excel in the role. Plus, it’s a great way to make connections in the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 17757 - Operational Support Officer in Worcester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others and made a difference, especially in a public-facing role like this one.
Be Detail-Oriented:Since the role involves handling sensitive information and preparing court documents, it's crucial to demonstrate your attention to detail. Use specific examples from your past experiences to show us you can manage this responsibility.
Communicate Clearly:Your written communication skills are key for this position. Ensure your application is clear and concise, reflecting your ability to communicate effectively with court users and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court system and the specific duties mentioned in the job description. This will help you demonstrate your commitment to public service and how you can contribute to the smooth running of court proceedings.
✨Showcase Your Customer Service Skills
Since this role involves regular contact with court users, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully handled difficult situations or provided excellent support in previous roles. This will show that you have the resilience and empathy needed for the position.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle sensitive information. Think of past experiences where you had to navigate challenging situations, and be prepared to explain your thought process and the outcomes. This will demonstrate your ability to think on your feet and work collaboratively under pressure.
