Business Coordinator in Westminster

Security and Information Directorate (SID) is part of the Service Transformation Group (STG). The Group oversees the building of a strategic vision for modernising and digitising our legacy systems, generating a coordinated plan across the Ministry of Justice (MoJ) and its agencies for transformation, and tracking delivery of this transformation. Security and information management are fundamental building blocks of enabling the department to deliver. We have highly skilled experts working collaboratively with the department, Government Security Group, Government Knowledge and Information Management (KIM) profession and other partners to enable the whole of the MoJ to function securely, lawfully and transparently. We identify, manage, and mitigate MoJ's security, data protection and information risks, and provide assurance against those risks. We are also home to the Counter Fraud Centre of Expertise. Part of our mission is to up‐skill the department so that security becomes second nature to our people and partners.

Information Services Division (ISD) is responsible for ensuring the MoJ:

• Manages its information so that it knows what is held and where it is held - Knowledge management and Records management.
• Holds its information in compliance with legislation and is accessible - Data protection and freedom of information.
• Is clear who owns the information and that they understand their responsibilities - Knowledge management.
• Holds its information securely - Information assurance.

Disclosure Team leads across the department and its agencies on our obligations under the Freedom of Information Act (FOIA) and aspects of data protection legislation (primarily the right to access for staff and members of the public). We are one of the busiest information access teams in government, overseeing the timely, accurate, legal and proportionate processing of around 8,000 FOI and data protection cases a year.

As a Business Co‐ordinator, you will play a crucial role in maintaining and continuously improving the diverse functions of the Disclosure Team.

Responsibilities, Activities and Duties

• Information Management: Handling requests on topics such as the management of high‐profile offenders, court cases, Legal Aid payments, prison and court security matters, policy formulation, and ministerial work.
• Collaboration: Working closely with various teams across the department, including Communications, Private Office, and the Senior Civil Service, to ensure information is shared appropriately and in compliance with the law.
• Continuous Improvement: Contributing to the ongoing enhancement of the team's processes and functions, ensuring they meet the highest standards of efficiency and effectiveness.
• Inbox Management: Oversee the management of our inbox, serving as the central point of contact for the public and the department on FOI and DPA matters. Provide expert advice to a network of over 200 staff across the department.
• Case Handling: Identify and ensure the appropriate handling of sensitive and complex cases.
• Reporting: Contribute to reporting for MoJ Senior Civil Servants. Help manage the department's FOI transparency obligations.
• Communication: Demonstrate excellent written and verbal communication skills, providing guidance to colleagues and members of the public.
• Flexibility: Work flexibly across all parts of the team, undertaking tasks to meet short deadlines and respond to business needs.
• Guidance, Training and Development: Support the delivery of our expanding programme of guidance and training on FOI, EIR, and GDPR/DPA matters to staff across the department.

This list is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Desirable Experience

Working knowledge of Freedom of Information Act 2000, Environmental Information Regulations 2004, Data Protection Act 2018, and the General Data Protection Regulations.

Personal Development

The role cuts across all aspects of the department and is an opportunity to gain an insight into the work of the MoJ. We are looking for individuals with excellent collaboration skills, who are approachable, enthusiastic, and wanting to deliver a quality service to our customers, external and internal.

Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. For further details about the initiative and eligibility requirements visit: gov.uk.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years' service. Scheme to buy or sell up to three days leave each year. Additional paid time off for public holidays and one privilege day. Leave for part‐time and job share posts calculated pro‐rata.
• Pension: The Civil Service offers a choice of pension schemes, giving you flexibility to choose the pension that suits you best.
• Training: Extensive range of training and development opportunities.
• Networks: Opportunity to join employee‐run networks that provide advice and support and enable the views of employees from minority groups to be expressed directly to senior management. Current networks include ethnic minority, disability, caring responsibilities, women, and LGBT+ employees.
• Support: Family‐friendly policies (reduced hours or job share), flexible benefits (voluntary benefits, retail vouchers, discounts), childcare support (Tax Free Childcare), paid paternity, adoption and maternity leave, free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:

• To the Ministry of Justice Resourcing team (resourcing‐management‐office@justice.gov.uk)
• To the Civil Service Commission (details available on the Commission website)

As a Disability Confident employer, the MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. The MoJ is able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

Working Hours and Hybrid Working

The Ministry of Justice offers a flexible working system in many offices. Standard full‐time working hours are 37 hours per week. The MoJ welcomes part‐time, flexible and job‐sharing working patterns where they meet the demands of the role and business needs. All applications for part‐time, flexible and job‐sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‐contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.