Service Manager in Warrington

The growth of Electronic Monitoring (EM) as a tool within the Criminal Justice system, to protect the public and support the supervision of offenders in the community continues to drive expansion across the service. The current caseload of individuals being monitored is in excess of 28,000 though forecast to rise to 40,000 over the next 3 years. With increasing caseloads, the introduction of new monitoring technologies and evolving service requirements, the Electronic Monitoring team is expanding. The MoJ ensures the delivery of the EM Service via 2 key national contracts. The Service Manager role sits within a multi-functional team. The Contract Management team work alongside the private contractors, providing direction and assurance to ensure high outcomes. We are looking for enthusiastic individuals to join our small team. If this interests you and you wish to develop your commercial and contract management experience, whilst working in a high-profile area at a time of growth, then we would love to hear from you. This post is located at the suppliers' site in Warrington. In addition to working from the suppliers' site (currently CS wide expectation of an average of 60% office time) the Service Manager is required to undertake shadowing and site visits across England and Wales. These visits take place from 6pm to midnight, in line with the key activity of the EM service. The Service Manager will undertake on average 4 visits per month. Additionally, there is an on-call requirement to deal with operational issues and information requests as they arise the majority of which need attention in the evenings, at weekends and on bank holidays. The rota for on call is agreed between the team to ensure business needs are met as well as fairness. RHA is applicable in recognition of the range of outside core hours activity. Candidates are reminded that to be eligible for this campaign; you must still be employed as a civil servant at the point of accepting the role. If you resign or your Fixed Term contract ends before you are made and accept an offer, you will become ineligible and you will be withdrawn from the process. The base location of the team is on site with the field supplier in Warrington (WA3 7PB) Whilst this is a national role and can be based at any HMPPS/MoJ office that meets the 60% office attendance requirement, the expectation is that travel to the Warrington office 2 days a week will be required to meet with the supplier and colleagues. In addition, monthly team meetings are held in Manchester, Leeds and occasionally London and therefore this travel will also be required. As a guide, it would be reasonable to expect to spend, on average, around four days per month attending meetings at one or more of these locations. Time spent attending these meetings can count towards the 60% office attendance requirement, where applicable. We will require the successful candidates to go through SC, but this is not a requirement of recruitment. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy. If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment., RHA - On call rota shared with other SMs, also 2 field observation visits and 2 monitoring centre observation visits per month. This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at anytime. A 20% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evening, nights, weekends and Bank / Public holidays.

A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. Behaviours Application Form Question Word Limit 250 Changing and Improving Communicating and Influencing Leadership Making Effective Decisions Managing a Quality Service, Changing and Improving Communicating and Influencing Leadership Making Effective Decisions Managing a Quality Service

The national salary range is £57,398 - £63,139, London salary range is £60,518 - £68,357. Your salary will be dependent on your base location, Annual Leave -The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. Bank, Public and Privilege Holidays -You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. Pension -The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. Work Life Balance HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance -After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work Childcare Vouchers For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes -There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts -All staff receive security and diversity training and an individual induction programme into their new roles Eligibility -All candidates are subject to security and identity checks prior to taking up post -All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS -All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)