case administrator in Uttoxeter

Please note: HMP Dovegate is located in quite a rural location and public transport to and from the prison is not always available therefore, the ability to drive is essential in order to take up this post., You must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules). Skilled Worker visa changes from 22 July 2025 In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your pre‑employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Civil Service recruitment: nationality rules Civil Service This guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment. You can read more about Skilled Worker visas and the eligibility criteria here (https://www.gov.uk/skilled-worker-visa).

About us

By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you'll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.

About the Recruitment Process

To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question. As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours. The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start. If you would like more information relating to reasonable adjustments and the CSJT, please see more details. You can also watch a short video. You can find out more about the CSJT and complete a practice test now.

If you are successful in passing this stage, your full application will be sifted once the application deadline has closed. You will then receive further instruction on the progress and outcome of your application. If we receive a high volume of applications, we may assess and progress candidates through the recruitment process in stages (tranches). Candidates who meet the required standard at sift may be held pending future assessment stages rather than progressing immediately. Interview invitations and subsequent offers will be managed in line with the tranche in which candidates are assessed and their position in merit order. If you apply for multiple vacancies for the same role, only one of your applications will be progressed. Any assessment scores achieved will be applied consistently across all applications for that role, this will be valid for 6 months. Candidates who do not meet the minimum benchmark at either the Sift or Interview stage will not be eligible to reapply for the same role for six months from the date their assessment scores are progressed. There is also no guarantee that you will progress to the next stages of the recruitment process; however, we will keep you informed at each stage.

About the role

Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, Approved Premises etc. depending on business requirements. These posts will be based in PDUs across the region and the following Probation Service functions.

• Accredited Programmes
• Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Service Centres
• Unpaid Work (community payback)

Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation. As a case administrator, you'll ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files. You'll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Additional Information

Where applicants provide multiple location preferences, reserve lists will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations. After appointments have been made using this locational appointment process, any remaining candidates who met the benchmark for the role will remain on a locational reserve list in accordance with their preferences for 12 months. Please only indicate preferences where you are prepared to work. If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences. All offers of employment will be made strictly in merit order, based on your performance throughout the recruitment process. Candidates at the top of the merit list will be offered vacancies as they arise in their chosen locations. The addresses listed in the job advertisement are not an exhaustive list of potential base locations, they give an indication of some of the potential locations you could be based at. Once you have accepted an offer for a role, you will be withdrawn from any other live applications for the same role and will no longer be considered for those vacancies. We will therefore endeavour to offer you a vacancy within a 60‑minute commute of your home location. New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band. Existing Civil Servants will have their salary calculated in accordance with the Departments pay on transfer / pay on promotion rules. The post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible, however, VISOR vetting will be required to be completed post offer.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre‑employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

Case administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band.

The MoJ offers a range of benefits

• Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.
• Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
• Pension The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension

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