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- Tasks: Prepare court documents and support hearings while handling sensitive information.
- Company: Join a vital role in the Civil Service with a focus on public service.
- Benefits: Full-time hours, stable work environment, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a difference by supporting the justice system and helping those in need.
- Qualifications: Strong customer service, digital skills, and excellent communication abilities.
The predicted salary is between 24000 - 28000 £ per year.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately determining outcomes.
- Create and update digital records and interpret information accurately required on a court file.
- Communicate with the Public, the Judiciary, other Court and Tribunal Users and representatives of other Agencies and Organisations.
- Act as first point of contact for court users, including vulnerable witnesses and their legal representatives.
- Prepare court/hearing rooms and ensure courts run efficiently.
Qualifications and Skills
- Customer service skills; ability to work in a service-led customer-facing environment.
- Digital and administrative skills; excellent attention to detail.
- Communication and organisational skills; confident communication in person, telephone, digital and written forms.
- Resilience and empathy to deal with sensitive information and situations.
- A team player; collaborative and flexible to deliver business objectives.
Working Arrangements
- Standard full-time working hours are 37 hours per week.
- This is a business-critical role requiring full‑time hours Monday‑Friday.
- Occasional travel to other courts (Truro Combined Courts TR1 2PB, Truro Magistrates TR1 1HZ, Bodmin Law Courts PL31 2AL).
Location
- Based in Truro Combined Courts TR1 2PB with regular travel to Truro Magistrates and Bodmin Law Courts.
Immigration Skilled Worker Visa: this role is not eligible for new Skilled Worker visas under current immigration rules.
Equal Opportunity: The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Operational Support Officer in Truro employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer in Truro
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how courts operate and the roles of different personnel. This will help you feel more confident when you’re communicating with court users and other agencies.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face, on the phone, or via email, being clear and empathetic is key. Role-play scenarios with friends or family to boost your confidence in handling sensitive situations.
✨Tip Number 3
Show off your organisational skills! Create a mock-up of how you would prepare files for a hearing or meeting. This not only demonstrates your attention to detail but also gives you a practical way to showcase your skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Operational Support Officer role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Operational Support Officer in Truro
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Operational Support Officer role. We want to see how you can contribute to our team, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication with various stakeholders, be sure to showcase your written communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Attention to Detail: Given the nature of the job, it’s crucial to emphasise your attention to detail. Include examples from your past experiences where you’ve successfully managed sensitive information or maintained accurate records.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ministry of Justice
✨Know Your Responsibilities
Make sure you understand the key responsibilities of an Operational Support Officer. Familiarise yourself with preparing papers for court and handling sensitive information. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public and court users, be prepared to discuss your customer service experience. Think of specific examples where you've demonstrated empathy and resilience in challenging situations, as these qualities are crucial for the job.
✨Highlight Your Digital Skills
You'll need to create and update digital records, so be ready to talk about your administrative skills. Mention any relevant software or systems you've used before, and how your attention to detail has helped you maintain accurate records in past roles.
✨Practice Your Communication Techniques
Effective communication is key in this position. Prepare to demonstrate your ability to communicate clearly in person, over the phone, and in writing. You might even want to practice answering common interview questions with a friend to build your confidence.