17474 - Operational Support Officer in Truro

Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role: Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information accurately required on a court file.
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
• When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
• Prepare court/hearing rooms, as well as ensuring the court runs efficiently.

Your knowledge, skills and experience:

• Customer service skills; ability to work in a service‑led customer‑facing environment.
• Digital and administrative skills; with excellent attention to detail.
• Communication and organisational skills.
• Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilience and empathy to be able to deal with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver business objectives.

Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. This is a business‑critical role requiring full time hours Monday – Friday. Occasional travel to other courts. The successful candidates will be based in Truro Combined Courts TR1 2PB with regular travel to Truro Magistrates TR1 1HZ and Bodmin Law Courts PL31 2AL.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.