At a Glance
- Tasks: Support probation teams by managing paperwork and ensuring smooth processes.
- Company: Join the National Probation Service with a commitment to equal opportunities.
- Benefits: Enjoy 25 days annual leave, pension scheme, and flexible benefits.
- Other info: Opportunities for training and development within a supportive environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Empathetic, patient, organised, and possess good communication skills.
The predicted salary is between 24645 - 26723 £ per year.
Location: Telford, West Midlands.
Salary: £24,645 - £26,723 per annum.
Working pattern: Full time. 9-5 Monday to Friday, with a Saturday night shift on a rota basis until 7 pm.
About the role
Case Administrators support probation teams by managing paperwork, maintaining case files and ensuring that all processes run smoothly. The role offers an opportunity for career growth within the Probation Service and involves working with a range of stakeholders, including probation staff, agencies and people on probation.
Key responsibilities
- Ensure all probation‑related processes run efficiently.
- Maintain and update systems and case file information accurately.
- Handle enquiries from colleagues, agencies and people on probation.
- Support teams across a variety of settings, including PDUs, courts, prisons and other probation service functions.
Settings
- Accredited Programmes, Structured Interventions & Attendance Centres
- Community Integration and Contracts
- Courts
- Integrated Offender Management
- Performance & Quality
- Personality Disorder Projects
- Prisons
- Public Protection (Custody)
- Public Protection (Community)
- The Homeless Prevention Taskforce
- Unpaid Work (community payback)
Requirements
- Empathetic, patient and organised.
- Good communication skills.
- Right to work in the United Kingdom for the Civil Service.
- Compliance with immigration rules and visa eligibility requirements.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years, plus public holidays.
- National Probation Service pension scheme – Local Government Pension Scheme (LGPS), run through the Greater Manchester Pension Fund.
- Training and development opportunities offered by the Ministry of Justice.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Equal Opportunities
The Civil Service is an equal opportunities employer. We welcome applications from all backgrounds and nationalities, including: UK nationals, Republic of Ireland nationals, Commonwealth nationals with the right to work in the UK, EU, Switzerland, Norway, Iceland or Liechtenstein nationals and family members with settled or pre‑settled status, and other eligible categories as set out in the Civil Service nationality rules.
Application Process
Applications are assessed against the Civil Service Success Profile Criteria, and are subject to a Civil Service Judgement Test (CSJT) and an interview. Where necessary, reasonable adjustments and invitations to disabled candidates may be made.
Contact
For any questions, call 0345 241 5358 (Monday to Friday 8 am – 6 pm) or email moj‑recruitment‑vetting‑enquiries@resourcing.soprasteria.co.uk. Please quote job reference 18834.
18834 - Case Administrator - Telford Probation Office employer: Ministry of Justice
The Telford Probation Office is an excellent employer, offering a supportive work culture that prioritises employee development and career progression within the Probation Service. With generous benefits including 25 days of annual leave, a robust pension scheme, and flexible working options, employees are empowered to thrive both personally and professionally in a meaningful role that contributes to community safety and rehabilitation.
StudySmarter Expert Advice🤫
We think this is how you could land 18834 - Case Administrator - Telford Probation Office
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Ministry of Justice, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ministry of Justice and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace 18834 - Case Administrator - Telford Probation Office
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
