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- Tasks: Lead a team to deliver top-notch admin support and customer service.
- Company: Join a key public service department making a difference.
- Benefits: Flexible working hours and a supportive work environment.
- Why this job: Motivate a diverse team and drive impactful improvements.
- Qualifications: Experience in customer-focused admin and strong communication skills.
- Other info: Opportunity for part-time work and career development.
The predicted salary is between 36000 - 60000 £ per year.
A key public service department is seeking a Team Leader to oversee team performance in delivering outstanding administrative support and customer service. This role involves motivating the team, managing operational targets, and implementing improvements.
Ideal candidates will have a background in customer-focused administration, excellent communication skills, and the ability to work effectively with diverse technology.
Standard working hours are 37 per week with potential for part-time and flexible arrangements.
Team Leader, User Account Management & Service Delivery employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, User Account Management & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you directly, which is a huge plus!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively.
✨Tip Number 3
Showcase your tech-savviness! Be ready to discuss how you've used technology to improve processes or enhance customer service in your previous roles. This will demonstrate your ability to adapt and innovate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Team Leader, User Account Management & Service Delivery
Some tips for your application 🫡
Showcase Your Leadership Skills: When applying, make sure to highlight your experience in motivating teams and managing performance. We want to see how you've successfully led others in delivering top-notch customer service.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who pay attention to detail.
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you understand the ins and outs of customer-focused administration. Brush up on your knowledge about service delivery processes and how to motivate a team. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with diverse teams or customers in the past. Whether it’s resolving conflicts or delivering feedback, being able to articulate your experiences will demonstrate your suitability for the role.
✨Be Ready to Discuss Improvements
Think about times when you've implemented changes that improved team performance or customer satisfaction. Be specific about the challenges you faced and the results you achieved. This shows that you’re proactive and focused on continuous improvement.
✨Flexibility is Key
Since the role offers potential for part-time and flexible arrangements, be prepared to discuss your availability and how you can adapt to different working hours. This will highlight your willingness to be a team player and meet the department's needs.
