Team Leader - St Helens County Court

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice; this role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.

Your role involves leading your team, focusing on the team’s area of work, making sure that work is prioritised and organised, and ensuring your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.

Your skills and experience:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer‑focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

New recruits to the Civil Service joining the MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part‑time working would be considered; however, due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Lead Criterion: Should a large number of applications be received, a sift may be carried out using the Statement of Suitability or the Leadership behaviour.

Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements where business need allows. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working.

The MoJ offers a range of benefits including annual leave, pension schemes, training opportunities, and employee-run networks for support.

We recruit by merit on the basis of fair and open competition. As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.