At a Glance
- Tasks: Lead a team to deliver excellent customer service and achieve performance targets.
- Company: Join the Ministry of Justice, dedicated to delivering justice and supporting staff development.
- Benefits: Enjoy 25 days annual leave, flexible working options, and extensive training opportunities.
- Other info: Flexible working patterns available; part-time options considered.
- Why this job: Develop your leadership skills while making a real impact in a rewarding role.
- Qualifications: Experience in customer-focused roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You’ll be responsible for making sure your team deliver excellent customer service to service users, mediators, judiciary and management.
Your role involves leading a team of contact staff, focusing on the service we offer our customers and ensuring that your team are fully skilled to meet their objectives. As an effective Team Leader, you’ll recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team. Your keen eye for detail and desire for continuous improvement is key to your success.
Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience:
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focused environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Working arrangements:
Standard full‑time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. A minimum of 28 hours per week is required for this role. Occasional travel to other National Services sites may be required.
Benefits:
The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rata basis. The Civil Service offers a choice of pension schemes. The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Equal Opportunities:
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
Team Leader – Leicester employer: Ministry of Justice
At HMCTS in Leicester, we pride ourselves on fostering a supportive and inclusive work environment where your leadership skills can flourish. With a strong commitment to employee development, we offer extensive training opportunities and flexible working arrangements to ensure a healthy work-life balance. Join us to be part of a dedicated team that plays a vital role in delivering justice while enjoying generous benefits such as increased annual leave and a choice of pension schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for justice and team leadership during the interview. Share specific examples of how you've motivated teams in the past and improved service delivery. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at HMCTS.
We think you need these skills to ace Team Leader – Leicester
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated teams in the past and how you can bring that energy to our team at HMCTS.
Be Customer-Focused:Since this role is all about delivering excellent customer service, share examples of how you've excelled in customer-focused environments. We love to see candidates who understand the importance of putting service users first!
Detail Your IT Proficiency:Mention your experience with different technologies and software packages. We’re looking for someone who can adapt quickly, so don’t hold back on showcasing your tech skills in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ministry of Justice
✨Know Your Team Leadership Skills
Before the interview, brush up on your leadership skills and think of examples where you've successfully motivated a team. Be ready to discuss how you can inspire others to deliver excellent customer service, as this is crucial for the role.
✨Understand the Customer Service Focus
Familiarise yourself with the principles of excellent customer service. Prepare to share your thoughts on how to enhance service delivery and ensure your team meets performance targets. This will show that you’re aligned with the company’s goals.
✨Be Ready to Discuss Change Management
Since the role involves navigating change and implementing new initiatives, think about times you've successfully managed change in your previous roles. Highlight your analytical skills and how you’ve used data to recommend improvements.
✨Show Your Commitment to Continuous Improvement
Demonstrate your keen eye for detail by discussing how you’ve previously identified areas for improvement. Share specific examples of how you’ve conducted reviews and implemented changes that positively impacted your team's performance.
