Team Leader

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

Your role Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success.

Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS.

We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others. These operational roles are customer‑facing, requiring successful applicants to be office‑based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. This is a business‑critical role requiring full‑time hours. Occasional travel to other courts may be required for cover when needed.

Your skills and experience:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer‑focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Benefits:

• Annual leave: 25 days on appointment and will increase to 30 days after five years’ service.
• Scheme to allow qualifying staff to buy or sell up to three days leave each year.
• Additional paid time off for public holidays and one privilege day.
• Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
• The Civil Service offers a choice of pension schemes.
• The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Support for family‑friendly policies, flexible benefits, childcare support, paid paternity, adoption and maternity leave, free annual sight tests for employees who use computer screens.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form.

Nationality rules:

• Nationals of Commonwealth countries who have the right to work in the UK.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme.
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens.