94 - Operational Stakeholder Engagement Manager in Swansea

Responsibilities

• Support public affairs and stakeholder engagement activity across the IMA, helping to deliver the organisation's role in promoting and monitoring rights under the Withdrawal Agreements.
• Contribute to the coordination and attendance of stakeholder meetings and engagement events, including in-person activities, ensuring agreed processes are followed and relevant information is gathered for briefings and shared with appropriate teams.
• Assist in identifying opportunities to raise awareness of the IMA's work with parliamentarians and relevant committees, supporting wider public affairs engagement.
• Build and maintain effective working relationships with key stakeholders, including stakeholder contacts across government and relevant external organisations, ensuring engagement activity is well supported and collaborative.
• Monitor and analyse matters raised through plenary meetings, committee hearings, and other relevant proceedings relating to the IMA's remit.
• Work closely with internal teams such as Secretariat and Communications to help ensure a coordinated and well-documented approach to stakeholder and public affairs activity, in line with knowledge and information management requirements.
• Accurately record and share information through agreed systems to support effective stakeholder engagement processes across the IMA.
• Represent the IMA at external meetings and events, promoting the organisation's work and role in protecting citizens' rights.
• Assist with the development and maintenance of Memoranda of Understanding (MOUs) to support effective engagement with stakeholders.
• Help implement wider stakeholder engagement activities, including engagement with citizens, representative groups, public authorities, and devolved administrations.
• Support the delivery and communication of operational activity by helping to prepare briefings and correspondence for senior leaders, ensuring stakeholder engagement activity is effectively recorded and retained.
• Work collaboratively with colleagues across Operations, Legal, Governance & Corporate Services, and Communications to ensure engagement is well-coordinated and aligned with organisational objectives.
• Work with senior colleagues to support delivery of agreed stakeholder engagement priorities, providing timely updates, stakeholder insight, and briefing material.

Qualifications

• Demonstrates initiative and the ability to work independently, consistently meeting deadlines and making sound decisions within agreed guidance and delegated authority.
• Shows resilience when providing robust input, challenge, and recommendations to colleagues, particularly in the context of supporting public affairs engagement, managing stakeholder relationships, and coordinating activities across internal teams.
• Demonstrates a strong understanding of the UK system of government, Parliament and devolved administrations, including the role of Ministers, senior officials, and parliamentary committees, and how these interact with public bodies.
• Possesses excellent communication skills and a keen political awareness, adept at identifying and sustaining key stakeholder relationships and adapting messages to different audiences.
• Is a skilled communicator who can effectively convey the IMA's narrative, tailoring messages to inform and engage stakeholders and service users in line with agreed communications and engagement plans.
• Uses evidence and stakeholder insight to identify themes, issues, and opportunities, producing clear options and recommendations for senior colleagues and escalating sensitive, novel or high-risk matters appropriately.
• Supports a positive team culture through effective collaboration, knowledge sharing, and continuous improvement of stakeholder engagement processes.
• Encourages cross-team collaboration and helps to embed best practice.