At a Glance
- Tasks: Manage visit bookings and ensure smooth communication for families and official visitors.
- Company: Supportive organisation focused on safeguarding children and promoting welfare.
- Benefits: Gain valuable administrative experience while contributing to a meaningful cause.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a difference by facilitating important connections for families and prisoners.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
All staff have a responsibility to safeguard and promote the welfare of children. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
Summary
The job holder will process all visits applications and bookings in a timely and professional manner maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders. This is a non-operational job with no line management responsibilities.
Responsibilities, Activities and Duties
- Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment.
- Receive telephone calls and e-mails from visitors booking a time/date to visit, allowing the visit to be entered onto the booking system, sending out visiting orders and ensuring these are valid at the time of booking.
- Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre.
- Ensure that public protection and security information is kept up to date and relevant on the booking system.
- Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors informing security of any issues.
- Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement.
- Provide information to outside agencies when requested, such as assisted prison visits scheme.
- Undertake other administrative tasks including: Provide administrative assistance in area of work, maintain accurate filing system for area of work, respond to queries relating to area of work, redirecting where required.
- Operate the switchboard appropriately by identifying the callers' needs ensuring all messages are communicated to the appropriate parties.
The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Support Services Administration: SSA Visits Booking employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
