Group Profile Name:
Support Services Administration
Organisation Level:
Support – The jobs at this level will be task focused supporting defined activities, services or operations.
Band:
2
Overview
Job holders within this Group Profile will undertake daily routine transactional administrative tasks in their area of work in order to support the establishment. This is a non-operational job with no line management responsibilities.
Characteristics
Typical tasks associated with this Group Profile include:
- Provide administrational assistance in area of work
- Maintain accurate filing system for area of work
- Respond to queries relating to area of work, redirecting where required
Job Descriptions relating to this Group Profile
The job holder once in post will be matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.
- Support Services Administration : Business Hub
- Support Services Administration : Records
- Support Services Administration : Visits Booking
- Support Services Administration : Welcome Centre
Essential Skills / Qualifications / Accreditation / Registration
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
Behaviours
- Developing Self and Others
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Hours of Work and Allowances
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. The hospital may welcome part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs.
Working Arrangements & Further Information
Hybrid Working arrangements are offered where business need allows. These arrangements blend working from your base location, different sites and/or from home. This role can only be worked in the UK.
Benefits
- Bank, Public and Privilege Holidays: 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays added to annual leave allowance. Working some public and bank holidays may be required subject to shift pattern and operational needs.
- Pension: The Civil Service offers a choice of two pension schemes.
- Work Life Balance: Flexible working subject to completion of a satisfactory probationary period.
- Season Ticket Advance: After two months’ service, eligible to apply for a season ticket advance for travel between home and work.
- Training: Staff receive security and diversity training, an induction programme, and opportunities to access promotion programmes and training appropriate to individual posts.
Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Disability Confident Employer Statement
As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. Candidates may request reasonable adjustments to the recruitment process within the application form.
