Operations Managers in Suffolk

Our Operations Managers in HMCTS National Services play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders. The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It's rewarding, challenging, and essential to our success. We're looking for managers with the experience and desire to develop high performing teams, providing clear direction on performance and attendance and creating a culture of fair reward and recognition. You will be part of the management team in Bury St Edmunds. You will be responsible for the strategic oversight of operational delivery of the work undertaken at this National Services centre(s). You will work collaboratively with the other members of the Family leadership team across National Services. You will support your Deputy Head of Operations to meet operational needs and deliver performance objectives by translating national priorities into local plans. You will lead the day-to-day delivery of a high-quality, user-focused service, ensuring the timely and effective resolution of issues through sound judgement and discretion while recognising and nurturing talent, developing robust succession plans, and supporting progression through clear, measurable development objectives. The role provides visible leadership across operational areas, driving service delivery and team productivity. Your presence supports engagement, accountability, and alignment with organisational goals. You will give clear direction and focus and align and co-ordinate activity to increase productivity and deliver a quality service across Family services within National Services directorate. You will model inclusive leadership. You will identify development needs and implement targeted growth plans to improve individual and business performance, ensuring teams are equipped with the necessary skills, knowledge, and capabilities to excel. Championing change and embedding a culture of continuous improvement, you will proactively use workforce planning, providing clear direction and focus to build teams that are resilient and adaptable. You will foster a collaborative culture and communicate, support, and deliver HMCTS and MoJ strategic objectives, translating them into actionable local plans to deliver measurable results. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week over a minimum of 4 days. Occasional travel to other courts. For this post, occasional travel to National Services will be required for cover when needed. Additional Information Working Arrangements To Ministry of Justice Resourcing team (); To the Civil Service Commission (details available here) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.