At a Glance
- Tasks: Support court operations by managing jury tasks and ensuring efficient scheduling.
- Company: Join a dedicated Public Sector team in Stoke, making a difference in justice delivery.
- Benefits: Competitive pay starting at £12.86 per hour, with potential increases and flexible hours.
- Other info: Temporary role with potential extension until October 2026, offering valuable experience.
- Why this job: Be part of a vital service that supports the community and enhances your organisational skills.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office required.
The predicted salary is between 12.86 - 12.86 £ per hour.
Operational Support Officer - Public Sector (Covering Stoke Family Court, and North Staffordshire Justice Centre where required) ST1 3BP
Pay: £12.86 per hour (rising to £13.25 after 12 weeks).
Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) however some flexibility may be required.
Contract: Temporary, ongoing until October 2026 (with potential for extension). Fully onsite.
Are you an organised, detail‑oriented professional with excellent communication skills? We’re looking for an Operational Support Officer to join a busy Public Sector team based in the heart of Stoke. Please note travel to other hearing centres within the local area, including Newcastle‑under‑Lyme will be necessary where required.
This is a fantastic opportunity to play an important role in supporting the operational delivery of a high‑quality service, supporting the delivery of justice, both in and outside of court operations.
Key Responsibilities- Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees.
- Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies.
- Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
- Collate and organise court files and documentation.
- Assist in ensuring proceedings run efficiently.
- Record outcomes accurately and complete data entry tasks.
- Communicate effectively with court users and senior stakeholders.
- Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
- General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants.
- Excellent verbal and interpersonal communication skills.
- Confident and professional demeanour.
- Strong organisational and multitasking abilities.
- Proficiency in Microsoft Office applications.
- Flexible, reliable, and proactive approach to work.
- Enhanced DBS check.
- Three years of employment references.
If you’re ready for a rewarding challenge and meet the criteria above, apply online today.
Operational Support Officer in Stoke-on-Trent employer: Ministry of Justice
Join a dedicated Public Sector team in Stoke, where your role as an Operational Support Officer will be pivotal in delivering justice and supporting court operations. Enjoy a supportive work culture that values organisation and communication, with opportunities for professional growth and development in a stable, temporary position until October 2026. With a competitive pay structure and the chance to make a meaningful impact in your community, this is an excellent opportunity for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Stoke-on-Trent
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Operational Support Officer in Stoke-on-Trent
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Ministry of Justice
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Ministry of Justice.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Ministry of Justice that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
