At a Glance
- Tasks: Be the friendly face of the court, assisting users and ensuring smooth hearings.
- Company: Join HMCTS, a vital part of the UK justice system, dedicated to public service.
- Benefits: Enjoy flexible working hours, family-friendly policies, and discounts on various services.
- Other info: Hybrid working options available, with a minimum of 60% office time.
- Why this job: Make a real impact in the community while gaining valuable experience in a supportive team.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. Leading your team, you’ll focus on the team\'s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team\'s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success.
Key Responsibilities
- Lead the team to deliver excellent administrative support and customer service to service users, judiciary and management.
- Ensure the team prioritises and organises work, and is fully skilled to meet objectives.
- Motivate team members, recognising overall wellbeing and driving successful performance.
- Contribute to the delivery of operational, performance and service standard targets; provide statistical data for the management team and judiciary.
- Monitor and analyse performance areas and trends; conduct ongoing reviews of procedures and work practices.
- Recommend and implement improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer.
Qualifications & Experience
- Experience of working in an administrative role in a customer‑focused environment.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
- Ability to motivate and support your team to deliver excellent customer service.
Level of security checks required: DBS Basic.
Additional Information
Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Working hours & arrangements
Standard full‑time working hours are 37 hours per week, Monday to Friday. This is a business‑critical role requiring full‑time hours only. The role is office‑based and provides HMCTS services to the public. The MoJ offers hybrid working arrangements where business need allows: all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Staffing & Loan information
Employees are able to apply for Fixed‑Term Appointments (FTA) on promotion if advertised at a higher grade. Acceptance may be temporary and the employee will revert to substantive grade on return. Loans/Detached Duty terms will be agreed between the home and host department. Skilled Worker Visa eligibility and immigration details are provided above.
Interview Information
Interviews are expected to begin 20th April 2026 (face to face at Bristol Crown Court).
Benefits
- A Great Place to Work for Veterans – The “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme for eligible former Armed Forces members. For further details visit https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Childcare support: eligibility to carry on claiming childcare vouchers or alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Reporting and Complaints
Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
- To Transformative Business Services – 0345 241 5359 (Monday to Friday 8am – 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk.
- To Ministry of Justice Resourcing team – resourcing-management-office@justice.gov.uk.
- To the Civil Service Commission – details available here.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. As a Disability Confident employer, the MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace.
Skilled Worker Visa in Bristol employer: Ministry of Justice
The Ministry of Justice (MoJ) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, including part-time and job-sharing options, MoJ fosters a family-friendly environment while providing comprehensive benefits such as paid parental leave and training opportunities. Working as a Court Usher in this dynamic setting not only allows you to make a meaningful impact on the lives of court users but also ensures you are part of a diverse and inclusive team dedicated to public service.
StudySmarter Expert Advice🤫
We think this is how you could land Skilled Worker Visa in Bristol
✨Tip Number 1
Familiarise yourself with the court system and procedures. Understanding how court proceedings work will help you communicate effectively with both court users and the judiciary, making you a more attractive candidate.
✨Tip Number 2
Develop strong interpersonal skills. As a Court Usher, you'll be interacting with vulnerable witnesses and legal representatives, so showcasing your ability to handle sensitive situations with empathy and professionalism is crucial.
✨Tip Number 3
Gain experience in clerical or administrative roles. Highlight any previous experience that demonstrates your organisational skills and ability to manage documentation efficiently, as this is a key part of the role.
✨Tip Number 4
Network with professionals in the legal field. Attend relevant events or join online forums to connect with current court staff or legal professionals, which can provide insights and potentially lead to job referrals.
We think you need these skills to ace Skilled Worker Visa in Bristol
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Court Usher. Familiarise yourself with the duties such as preparing court rooms, assisting vulnerable witnesses, and managing documentation.
Tailor Your CV:Highlight relevant experience in customer service or administrative roles. Emphasise any previous work that involved direct interaction with the public or supporting vulnerable individuals.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and explain how your skills align with the requirements. Mention your ability to work as part of a team and manage your time effectively.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ministry of Justice
✨Understand the Role
Make sure you have a clear understanding of the Court Usher role and its responsibilities. Familiarise yourself with the court processes, the importance of supporting vulnerable witnesses, and how to prepare court rooms efficiently.
✨Showcase Your Communication Skills
As a Court Usher, you'll be interacting with the public and judiciary regularly. During the interview, demonstrate your strong communication skills by providing examples of how you've effectively communicated in previous roles, especially in customer-facing situations.
✨Highlight Teamwork Experience
This role requires working as part of a team. Be prepared to discuss your experience in collaborative environments, how you manage your time, and how you support your colleagues to ensure smooth operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle sensitive situations, particularly with vulnerable individuals. Think of examples from your past experiences that showcase your ability to remain calm and professional under pressure.
