At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic court environment.
- Company: Join the Ministry of Justice, committed to making a difference in the community.
- Benefits: Enjoy 25 days annual leave, flexible working options, and extensive training opportunities.
- Other info: Hybrid working available; great for balancing work and life.
- Why this job: Be part of a team that supports justice and helps people every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
The role involves working as part of a team to meet operational, performance and service standards across the area of work.
It requires adaptability, multitasking and effective execution of duties both office‑based and in court.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately recording outcomes.
- Create and update digital records, ensuring accuracy of information required on a court file.
- Communicate with the public, judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Support the smooth running of court proceedings, prepare court/hearing rooms and ensure courts run efficiently.
- Serve as the first point of contact for court users, including members of the public, vulnerable witnesses and their legal representatives.
Qualifications & Skills
- Experience in a customer‑facing, service‑led environment.
- Strong digital and administrative skills with excellent attention to detail.
- Effective communication skills in person, over the telephone, digitally and in written form.
- Resilience and empathy to handle sensitive information and situations.
- Team player capable of working collaboratively and flexibly to deliver business objectives.
- Working Arrangements & Location
- Full‑time, standard 37 hours per week (Monday to Friday).
Part‑time, flexible and job‑sharing arrangements may be considered in accordance with the Mo J’s Flexible Working policy.
- Minimum of 30 hours per week over four days for part‑time arrangements.
- Base location: Shrewsbury Crown Court, Preston Street, Shrewsbury, Shropshire, SY2 5NX.
- Hybrid working options available where business need allows; at least 60 % of time in an office required.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Option to buy or sell up to three leave days per year.
- Paid public holidays and one privilege day.
- Free annual sight tests for employees who use computer screens.
- Choice of Civil Service pension schemes.
- Extensive training and development opportunities.
- Access to employee‑run networks and support for employees from minority groups and HIV teams.
- Equal Opportunities
As a Disability Confident employer, the Ministry of Justice is committed to providing adjustments throughout all recruitment stages and in the workplace.
The "Making the Civil Service a Great Place to Work for Veterans" initiative offers a guaranteed interview scheme for eligible former Armed Forces members.
Immigration & Visa
New Skilled Worker visa sponsorship is not available for this role.
Applicants who do not hold a pre‑22 July 2025 Skilled Worker visa must secure the right to work in the UK before applying.
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