At a Glance
- Tasks: Lead operations to deliver justice and manage day-to-day activities across courts.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working hours, supportive environment, and opportunities for professional growth.
- Other info: Regular travel required across Staffordshire and Shropshire court sites.
- Why this job: Be at the forefront of organisational change and improve service delivery.
- Qualifications: Proven leadership experience in operations and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Our Operations Managers play a crucial role helping to deliver justice and are accountable for day-to-day operations. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.
Staffordshire and Shropshire sit within HMCTS' West Midlands region and you're responsible for the strategic oversight of Crown and Magistrates' Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives. You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.
The post is responsible for the leadership of Crown Court and Magistrates Court operations for Staffordshire and Shropshire, reporting to the Deputy Head of Operations within Crime-West Midlands. You will effectively lead 4 Delivery Managers and teams across Crown and Magistrates jurisdictions to ensure performance is managed in your area to ensure service levels are maintained for service users and the public. Regular travel across all courts sites within Staffordshire and Shropshire will be required as well as regular contact with leadership Judiciary.
Qualifications and Experience- Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
- Strong leadership skills with a track record of leading teams through change.
- Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
- Experience in budget management and resource allocation.
If you are ready to take on a challenging and rewarding role apply today. HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The minimum number of hours acceptable for this role would be 32 hours per week over 5 days.
18012 - Operations Manager in Shrewsbury employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to delivering justice and making a meaningful impact in people's lives. With a strong focus on employee growth, we offer a supportive work culture that embraces flexibility and encourages continuous improvement, allowing our Operations Managers to thrive while leading teams through organisational change. Located in the heart of Staffordshire and Shropshire, you will have the opportunity to engage with diverse stakeholders and contribute to the efficient delivery of vital services in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land 18012 - Operations Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at HMCTS. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the latest trends in operations management. Show us you’re not just a candidate but a thought leader who can bring fresh ideas to the table.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve motivated teams or navigated change. Use the STAR method to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to deliver justice.
We think you need these skills to ace 18012 - Operations Manager in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your leadership experience and how you've successfully managed teams through change, as this is key for us at StudySmarter.
Showcase Your Communication Skills:Since strong communication is vital for this position, give examples of how you've maintained relationships with stakeholders in your previous roles. We want to see how you can influence and motivate others!
Demonstrate Your Problem-Solving Abilities:In your application, share specific instances where you've tackled operational challenges. This will show us that you're ready to make a real difference in service delivery, which is what we’re all about.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Ministry of Justice
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in a court setting. Familiarise yourself with HMCTS' structure, especially how Crown and Magistrates' Courts operate. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through change in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. This is crucial, as the role requires strong leadership to manage remote teams effectively.
✨Build Relationships with Stakeholders
Be ready to discuss how you've fostered relationships with key stakeholders in past positions. Highlight your communication skills and provide examples of how you've influenced decisions or improved collaboration. This will resonate well, given the emphasis on stakeholder engagement in the job description.
✨Demonstrate a Customer-Focused Mindset
Since the role is about ensuring services are customer-focused, think of ways you've improved service delivery in your previous jobs. Prepare to share specific instances where you put the needs of service users first, showcasing your commitment to making a difference in people's lives.
