At a Glance
- Tasks: Create and update records, advise on court procedures, and engage with stakeholders.
- Company: Join the HMCTS team, dedicated to justice and customer service.
- Benefits: Enjoy 25 days annual leave, pension options, and extensive training opportunities.
- Other info: Flexible working arrangements and commitment to diversity and inclusion.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong customer service skills and proficiency in IT required.
The predicted salary is between 24000 - 28000 € per year.
HMCTS uses a variety of means to ensure the recovery of criminal fines and financial penalties and does everything within its powers to trace those who do not pay. This role involves creating and updating records in an in‑house computer system and contacting relevant parties to provide advice on the completion of forms or court procedures, ensuring excellent customer service. The holder will decide on the most effective enforcement method within current guidelines, using telephone and text‑message chasing and tracing tools, and engaging with managers, courts and other stakeholders to collect information, verify facts, communicate or enforce judicial decisions. This role is customer‑facing and office‑based, with the possibility of occasional hybrid working as permitted by the business.
Key Responsibilities
- Create and update records on the HMCTS in‑house computer system.
- Contact relevant parties to advise on completion of forms or court procedures.
- Make decisions on the most effective enforcement method within current guidelines.
- Use telephone and text‑message chasing and tracing tools.
- Engage with managers, courts and other stakeholders (internal and external) to collect information, check facts, communicate or enforce judicial decisions.
Qualifications
- Strong customer service skills, confident in supporting customers via telephone, webchat and email.
- Experience working in an administrative role in a customer‑focused environment.
- Proficiency with IT and Microsoft Software packages.
- Excellent communication and organisational skills.
- Exceptional attention to detail.
- Ability to demonstrate transferable skills, knowledge and experience against essential criteria – customer service, administrative and IT experience, attention to detail, communication and organisational skills.
Benefits and Working Arrangements
- Annual leave of 25 days on appointment, increasing to 30 days after five years of service; scheme to buy or sell up to three days leave per year; public holidays and a privilege day; pro‑rata leave for part‑time and job‑share posts.
- Pension – choice of Civil Service pension schemes.
- Training – extensive range of staff development opportunities.
- Family‑friendly policies – reduced hours or job‑share, voluntary benefits, retail vouchers, childcare support schemes.
- Paid paternity, adoption and maternity leave; free annual sight tests for screen‑use employees.
Immigration and Work Rights
This role is not eligible for new Skilled Worker visas under the current immigration rules. Existing Skilled Worker visa holders pre‑22 July 2025 may apply. Candidates without prior Skilled Worker visa must ensure they have the legal right to work in the UK.
Eligibility
Successful applicants must have the legal right to live and work in the Civil Service and in the United Kingdom.
Equal Opportunity and Disability Confidence
The MoJ is a Disability Confident employer and is committed to providing all candidates with the opportunity to demonstrate their skills, talents and abilities, including appropriate adjustments during recruitment and in the workplace.
Veterans
Make the Civil Service a Great Place to Work for veterans. The initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces.
Operational Support Officers in Runcorn employer: Ministry of Justice
As an employer, HMCTS offers a supportive and inclusive work environment that prioritises employee well-being and professional development. With generous annual leave, a choice of pension schemes, and family-friendly policies, employees can enjoy a healthy work-life balance while contributing to meaningful public service. The commitment to training and development ensures that Operational Support Officers have ample opportunities for growth and advancement within the Civil Service.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officers in Runcorn
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with people, think of scenarios where you can demonstrate your ability to handle queries effectively and provide excellent support.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the application process and what it’s really like to work at HMCTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operational Support Officers in Runcorn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about excellent customer service, don’t forget to include examples of how you've successfully supported customers in previous roles. We want to see your confidence in communication, whether it’s via phone, webchat, or email.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Familiarise yourself with the HMCTS processes and the specific responsibilities of an Operational Support Officer. Understanding how to create and update records in their in-house system will show that you're serious about the role.
✨Customer Service is Key
Since this role is customer-facing, be prepared to discuss your previous experiences in customer service. Think of examples where you’ve successfully helped customers over the phone or via email, and highlight your communication skills.
✨Be IT Savvy
Brush up on your IT skills, especially with Microsoft Software packages. You might be asked about your proficiency during the interview, so be ready to share specific examples of how you've used these tools in past roles.
✨Attention to Detail Matters
This role requires exceptional attention to detail. Prepare to discuss situations where your keen eye for detail made a difference, whether it was in record-keeping or ensuring accuracy in communications.
