22784 - Senior Operational Support Manager, Yorkshire and The Humber Probation Service
The Head of Complaints role offers an exciting opportunity to make an important contribution to the Probation Service’s strategic aims of inclusion, engaging people on probation, and quality. The successful candidate will bring to this regionally based role key management skills and qualities, including fairness and objectivity, and an unwavering focus on learning and improvement. If you require further information about the role, please contact Kerrie Stathers (Head of PS YatH Performance & Quality).
If successful at sift, candidates invited to interview will be expected to create a presentation. Details of which will be confirmed at a later date.
Overview of the job
Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.
Summary
To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).
To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota.
Responsibilities, Activities & Duties
- Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
- Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
- Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
- Responsible for the professional development of cluster staff
- Responsible for developing and deploying the Cluster Training Needs Analysis
- Ensure effective cluster employee recruitment and induction
- Act as cluster lead for performance & quality
- Act as cluster lead for audits and inspections
- Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
- Responsible for the management of the Business Manager and the administrative support functions within the cluster
- Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
- Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
- In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
- Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
- Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
- Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
- Senior Management responsibility for estates, buildings and maintenance activities within the cluster
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
- Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.
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Read more in Ripon employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
