HM Courts & Tribunals Service in the United Kingdom is hiring for a permanent, full‑time Real-Time Resourcing Coordinator in the National Services Workforce Management Team. You will monitor live call volumes, compare them with forecasts, and steer team leaders to keep service levels on target.
The role requires a DBS Basic check, with core hours 08:00–17:00, some Saturdays, and hybrid working with occasional travel to other courts.
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Real-Time Workforce Optimisation Analyst employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
