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- Tasks: Assist customers with court service queries and support their applications.
- Company: Join a forward-thinking government department focused on justice.
- Benefits: Market-leading pension, 25 days holiday, and fantastic career opportunities.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Strong communication skills and a friendly, professional attitude.
The predicted salary is between 18884 - 18884 £ per year.
The Courts and Tribunal Service Centres (CTSC) operate between the hours of 08:00-20:30. Flexible working is available including full-time, part-time, compressed hours, afternoon/evening shifts, and Saturdays with a day off in the week.
Are you passionate about delivering a great quality service? Do you want to join a forward-thinking government department that is focused on delivering an exceptional courts and justice system for all? We are offering a fantastic opportunity to work within one of our newly created Courts and Tribunal Service Centres, in the role of customer service and administration officer (Query Management & Case Administrator).
The role will be the first point of contact for users of our court services, assisting them with various queries relating to their cases, supporting them with their applications, as well as ensuring cases are progressing in line with service needs.
Ideal Candidates will demonstrate the following attributes:
- An ability to guide our customers in a professional and friendly manner using a variety of digital channels (telephony, email and webchat).
- Good command of the English language and the ability to explain complex information in simple accessible terms for the user to understand.
- Good organisational and time management skills.
- Strong emotional intelligence, to be able to understand callers' needs and provide excellent customer service in line with HMCTS policy.
- Team player who is keen to support others whilst managing their own workload.
In return we are offering an excellent benefits package which includes a market leading pension scheme, 25 days holiday (rising to 30 days with service) plus 1 additional privilege day per year, fantastic career and development opportunities as well as the chance to work within a new and exciting service supporting the future of our courts and tribunal service.
The starting salary for this post is £18,884. Upon accepting a role, successful candidates will attend the first two weeks of their learning journey on a full-time basis and this schedule will be discussed at the point of offer. For candidates who work reduced hours, they will be paid for the additional hours they work and will revert to their agreed working pattern upon conclusion of the initial 2 weeks of learning.
Query Management & Case Administration Officer - CTSC Stoke employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Query Management & Case Administration Officer - CTSC Stoke
✨Tip Number 1
Get to know the company! Research the Courts and Tribunal Service Centres and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Query Management & Case Administration Officer - CTSC Stoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Query Management & Case Administration Officer. We want to see how you can deliver that great quality service we’re passionate about!
Show Off Your Communication Skills: Since you'll be the first point of contact for our users, it's crucial to demonstrate your ability to explain complex information simply. Use clear language in your application to showcase your command of English and your knack for customer service.
Highlight Your Organisational Skills: We love a good team player! Make sure to mention any experiences where you've successfully managed your workload while supporting others. This will show us that you can juggle tasks effectively in a busy environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at the Courts and Tribunal Service Centres.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Query Management & Case Administration Officer. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves guiding customers through various queries, practice explaining complex information in simple terms. You could even role-play with a friend or family member to get comfortable with different scenarios. This will demonstrate your strong command of the English language and your ability to connect with users.
✨Showcase Your Emotional Intelligence
Prepare examples from your past experiences where you've successfully handled customer queries or difficult situations. Highlight your emotional intelligence by discussing how you understood the caller's needs and provided excellent service. This will resonate well with the interviewers looking for someone who can empathise with users.
✨Be Ready to Discuss Teamwork
As a team player, it's important to show how you can support others while managing your own workload. Think of specific instances where you've collaborated effectively with colleagues. This will illustrate your ability to work well in a team environment, which is crucial for this role.