At a Glance
- Tasks: Support individuals on probation to help them turn their lives around and stay safe.
- Company: Join the National Probation Service, making a real difference in your community.
- Benefits: Enjoy competitive pay, flexible working, and extensive training opportunities.
- Other info: Flexible working options available, with opportunities for career progression.
- Why this job: Make a positive impact while building a rewarding career in a supportive environment.
- Qualifications: Empathy, patience, and good writing skills are essential; no degree required.
The predicted salary is between 26475 - 26475 £ per year.
Working Pattern: Full Time, Part Time
Location: Colwyn Bay, Wales
Closing Date: 22-Jun-2026
Business Unit: AGY - NOMS Agency
Post Type: Permanent
Number of jobs available: 10
Reserve List: 12 Months
Job ID: 17985
Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. There are many reasons to join the Probation Service. What will yours be? We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If this sounds like you, apply now.
If you are successful in the recruitment process to join the Probation Service, your starting salary will be £26,475, Pro‑Rata for Part‑Time roles. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based at a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
Probation services officers can help make a real difference to people’s lives. It’s not always easy to help someone turn their life around, but it can be immensely rewarding. We’re looking for empathetic, patient and resilient people to join us as probation services officers. As well as making a difference to others, the role offers plenty of on‑the‑job training and a real chance to build a career in the Probation Service.
As a PSO, you’ll have a similar job to a fully qualified probation officer. The main difference is you’ll work with medium and lower risk people on probation. Day‑to‑day, you’ll manage a caseload of offenders before and after sentence. We’ll look to you to assess and manage risks, provide information to courts and work closely with agencies throughout the justice system. You’ll also do everything you can to support offenders. This could involve everything from providing practical advice about housing and employment to simply listening and empathising.
You don’t need a degree for this role. We’re much more interested in your personal qualities. Ideally with experience of working with people who have social or personal difficulties, you’ll be empathetic, patient and resilient. Good writing skills are also essential. You must be able to produce clear and accurate reports to tight deadlines.
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
Probation Service Officer - Colwyn Bay (Wales) employer: Ministry of Justice
The Probation Service in Colwyn Bay is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong emphasis on professional development, the service offers extensive training opportunities and a clear pathway for career progression, alongside competitive benefits such as generous annual leave and a robust pension scheme. Join a team that values empathy and resilience, and make a meaningful impact in the community while enjoying flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Probation Service Officer - Colwyn Bay (Wales)
✨Tip Number 1
Network like a pro! Reach out to current or former Probation Service Officers on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won’t find in the job description.
✨Tip Number 2
Prepare for situational questions! Think about scenarios where you've demonstrated empathy, patience, and resilience. The interviewers will want to see how you handle real-life situations, so have some examples ready to go.
✨Tip Number 3
Show your passion for making a difference! During your interview, express why you want to work in the Probation Service. Share personal stories or experiences that highlight your commitment to helping others turn their lives around.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to your interviewers. It shows your appreciation and keeps you fresh in their minds as they make their decisions. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Probation Service Officer - Colwyn Bay (Wales)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about helping others.
Tailor Your Application:Make sure to customise your application for the Probation Service role. Highlight your empathy, patience, and organisational skills, as these are key qualities we’re looking for in candidates.
Showcase Your Writing Skills:Since good writing skills are essential for this role, ensure your application is clear and well-structured. Use concise language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Probation Service Officer. Familiarise yourself with the key tasks like assessment, offender management, and report writing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since the role requires a lot of interaction with individuals facing personal challenges, be prepared to share examples from your past experiences where you've demonstrated empathy and patience. Think of specific situations where you helped someone turn their life around or supported them through tough times.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Practice responding to hypothetical situations related to managing offenders or dealing with crises. This will help you articulate your thought process and decision-making skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the challenges faced by the Probation Service. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
