At a Glance
- Tasks: Support probation teams by managing case files and ensuring efficient processes.
- Company: Join the Probation Service, a vital community support organisation.
- Benefits: Competitive salary, annual leave, pension scheme, and extensive training opportunities.
- Other info: Flexible working patterns available; great career progression opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Organised, empathetic individuals with strong communication skills.
The predicted salary is between 24549 - 24549 £ per year.
Case Administrator works either Full Time or Part Time (0.5FTE). Our immediate vacancies are 1 x Part Time (0.5 FTE) at Queens Road Approved Premises, Hull. However, all appointable candidates from this campaign who cannot be offered immediate positions will be held on a merit list for 12 months. This will be used to fill future Case Administrator vacancies at the Approved Premises.
Approved Premises (AP) provide critical community-based service to accommodate and closely supervise high-risk offenders on release from prison, for the purposes of public protection. AP are staffed 24 hours per day, with staff enforcing an overnight curfew, and other monitoring and reporting requirements. Probation Services Officers lead on the key interventions and rehabilitative activities with the resident group, working regular hours Monday to Friday but also covering at weekends as required. The provision of suitable accommodation on release is a key factor in reducing reoffending and supporting transition into the community.
Please note: the Case Administrator role does not include any working from home. This is a mobile-grade role meaning you may be required to cover shifts at sites other than your home base. Any such arrangements will be made in accordance with policy.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,549, Pro-Rata. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band.
Overview of the job: This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Right to work in the UK: You must have the right to work in the UK and Civil Service. Skilled Worker visa changes from 22 July 2025: In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.
About us: By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.
To find out more about working as a Case Administrator please click here.
About the Recruitment Process: To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question. As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT).
Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements. These posts will be based in PDUs across the region.
Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation. As a case administrator, you’ll ensure:
- all processes run efficiently
- systems are maintained properly
- probation information is collated and prepared for case files
You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
Additional Information: Where applicants provide multiple location preferences, reserve lists will be managed in accordance with location preference/s, as indicated in your application. All offers of employment will be made strictly in merit order, based on your performance throughout the recruitment process.
The post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible, however, VISOR vetting will be required to be completed post offer.
Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements where business need allows. Some roles will not be suitable for Hybrid Working. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.
The MoJ offers a range of benefits including annual leave, pension, training, and employee-run networks.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.
Probation Case Administrator – Dynamic Admin Support employer: Ministry of Justice
Join the Probation Service as a Case Administrator in Hull, where you'll be part of a dedicated team making a real difference in the community. With a strong focus on employee development, flexible working options, and a supportive work culture, this role offers not just a job, but a meaningful career path with opportunities for growth and progression. Enjoy competitive benefits including generous annual leave, a robust pension scheme, and access to extensive training resources, all while contributing to public safety and rehabilitation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Probation Case Administrator – Dynamic Admin Support
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Case Administrator and think about how your skills match up. This will help you shine during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the Civil Service Judgement Test (CSJT). It’s a key part of the application process, so take advantage of the practice tests available. Being well-prepared can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Probation Case Administrator – Dynamic Admin Support
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Responses:Make sure to tailor your answers to the specific role of Case Administrator. Highlight your organisational skills and any relevant experience that shows you can handle the responsibilities of the job.
Show Your Empathy:Since we’re looking for empathetic individuals, include examples in your application that demonstrate your ability to understand and support others, especially in challenging situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for this important role.
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Case Administrator role and its responsibilities. Familiarise yourself with how this position supports probation teams and contributes to public safety. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Case Administrator, you'll need to be organised and efficient. Prepare examples from your past experiences that demonstrate your ability to manage multiple tasks, maintain accurate records, and handle enquiries effectively. Highlighting these skills will reassure the interviewers that you're up for the challenge.
✨Emphasise Empathy and Communication
This role requires a good deal of interaction with high-risk offenders and various agencies. Be ready to discuss how you've used empathy and strong communication skills in previous roles. Share specific instances where you successfully navigated difficult conversations or built rapport with others.
✨Prepare for Behavioural Questions
Expect to face behavioural questions during your interview. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of relevant scenarios from your work history that showcase your ability to deliver at pace, work collaboratively, and manage quality service, as these are key behaviours for the role.
