Operational Support Officer (AO x 1)
Location: Southsea (based at Portsmouth Magistrates Court, with some work at Portsmouth Combined Court)
What you'll be doing:
- Progress cases through the court/tribunal system, ensuring information is accurate and outcomes are correctly recorded
- Prepare papers and files for hearings, meetings, and tribunals, including handling sensitive information appropriately
- Create and update digital records, interpreting details on court files accurately
- Support the smooth running of court proceedings, including preparing hearing rooms and helping the day run efficiently
- Provide first-point support for court users, meeting the public (including vulnerable witnesses) and their legal representatives
- Communicate confidently across a range of channels in person, by telephone, digitally, and in writing
- Provide adaptable administrative and office support, including multi-tasking across varied duties
What you'll bring:
- Strong customer service skills in a service-led, customer-facing environment
- Good digital and administrative capability, with excellent attention to detail
- Effective communication and organisation, with the confidence to deal with sensitive situations
- Resilience and empathy when supporting people who may be under pressure
- A team-first mindset-collaborative and flexible to deliver operational objectives
Additional information:
- You’ll work flexibly and may be asked to undertake other duties consistent with the grade
- Training as an usher is included, with approximately one Saturday in four on a rota (day off given on a weekday)
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role,
We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer in Portsmouth employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
