Delivery Manager in Poole

Proud to serve. Proud to keep justice going. Our Delivery Managers in HMCTS National Services play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role.

About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

About your role: The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition. You will be part of the management team within Enforcement in Poole. The Enforcement Team ensures convicted parties comply with fines and other financial penalties imposed by the Courts. You will be responsible for the smooth running of Poole Enforcement Teams leading your team of EO managers and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service. You will be responsible for ensuring the safe and secure operation of the sites. You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders.

Essential knowledge, skills and experience:

• People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people.
• Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
• Able to build and maintain effective relationships with key internal and external stakeholders at all levels.
• Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently and able to work collaboratively across the wider business.
• Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.

If you are ready to take on a challenging and rewarding role with real purpose, occasional travel to other National Services sites may be required in line with business needs.

Additional Information: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. The Ministry of Justice offers a flexible working system in many offices. Standard full-time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.

The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.