At a Glance
- Tasks: Lead a team to support individuals needing assistance with decision-making.
- Company: Join the Office of the Public Guardian, making a real difference in people's lives.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Other info: Dynamic role with opportunities for career growth and impactful work.
- Why this job: Be a role model and drive positive change in a supportive environment.
- Qualifications: Leadership skills and a passion for inclusivity are essential.
The predicted salary is between 29303 - 29303 € per year.
Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
Business: Office of Public Guardian (OPG), Power of Attorney Services (PoAS), Operations Directorate.
Location: Victoria Square House, Birmingham (with occasional travel to OPG offices in Embankment House, Nottingham)
Grade: Executive Officer (EO)
Contract Type: Permanent
Minimum Hours: 37 Hours – Full Time
Salary: £29,303 minimum – Staff are awarded an extended working hours allowance for Twilight hours.
Team Leadership Role
The role advertised is for a Team Leader on Twilight shift with direct line management of a team of administration officers within POAS, based in Birmingham. The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements. The Twilight shift runs from 2pm until 10pm fixed hours which you will be expected to provide management cover for. Administrative Officer workers on your team will start from 4pm. This role offers hybrid working with a minimum of 60% working onsite and is dependent on business needs.
Duties and Responsibilities
- You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
- You will perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring and reducing downtime.
- You will work with other Team Leaders to review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
- You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
- You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
- You will proactively manage the team’s wellbeing by engaging with staff regularly and supporting contributing to wider engagement plans.
- You will be clear, honest, transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
- You will manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment.
- You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
- You will develop your staff ensuring they receive the appropriate training and support for their job role.
- You will take responsibility for your own learning and development with the support and guidance from your line manager.
- You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
- You will have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
- You will contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
- You will take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
- You may be asked to undertake ad‑hoc projects as agreed with Unit and Delivery Managers in line with the skill set of this post.
Essential Skills and Experience
- Show pride and passion for your work and positive, inclusive engagement with your team.
- Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct.
POAS - Team Leader (Twilight) employer: Ministry of Justice
The Office of the Public Guardian (OPG) is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. Located in Birmingham, with opportunities for hybrid working, OPG provides its staff with comprehensive training, career growth prospects, and the chance to make a meaningful impact in the lives of vulnerable individuals. Join us to be part of a dedicated team that values transparency, collaboration, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land POAS - Team Leader (Twilight)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the OPG on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your passion for the role during the interview. Talk about how you can contribute to the OPG’s mission and values, and don’t forget to highlight your experience in promoting inclusivity and wellbeing within teams.
✨Tip Number 4
After the interview, send a thank-you email to express our appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate our enthusiasm for the position!
We think you need these skills to ace POAS - Team Leader (Twilight)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Team Leader role. We want to see your passion for leadership and how you can contribute to our mission at OPG.
Showcase Your Leadership Skills:In your written application, emphasise your experience in managing teams and driving performance. We’re looking for someone who can inspire and support their team, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to convey your ideas and avoid jargon. We appreciate honesty and transparency, so let your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know the OPG Inside Out
Before your interview, make sure you understand the Office of the Public Guardian's mission and values. Familiarise yourself with the Mental Capacity Act and how it impacts the role. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to performance management and staff wellbeing. Be ready to discuss how you would handle challenges in a twilight shift environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've improved processes or handled difficult team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Inclusivity
The OPG values inclusivity, so be prepared to discuss how you promote diversity within your team. Share specific examples of how you've dealt with inappropriate behaviour or fostered an inclusive environment. This will highlight your alignment with their core values and leadership expectations.
