Responsibilities
- Preparing papers and files for court, tribunals, hearings and meetings and handling sensitive information accurately.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the public, the Judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Acting as first point of contact for court users, including vulnerable witnesses and legal representatives.
- Preparing court / hearing rooms and ensuring courts run efficiently. (Office based HMCTS services to the public. Standard full time 37 hours per week Monday to Friday.)
Key Skills & Qualifications
- Excellent customer service skills and ability to work in a service‑led, customer‑facing environment.
- Digital and administrative skills with excellent attention to detail.
- Strong communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to handle sensitive information and situations.
- Team player, able to work collaboratively and flexibly to deliver business objectives.
Benefits
- Annual leave: 25 days on appointment increasing to 30 days after five years of service, with a scheme to buy or sell up to three days each year and additional paid time off for public holidays and one privilege day.
- Pension: Civil Service choice of pension schemes.
- Training: Extensive range of training and development opportunities.
- Employee networks for minority ethnic origin, disabilities, caring responsibilities, women, and LGBTQ+ employees.
- Family‑friendly policies: opportunities for reduced hours or job share.
- Flexible benefits: voluntary benefits, retail vouchers, discounts.
- Childcare support: alternative government childcare support schemes and tax‑free childcare.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Equal Opportunities
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Veteran Support
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
