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- Tasks: Lead and manage a Court Clerk team, ensuring smooth court operations and compliance.
- Company: Join HM Courts & Tribunals Service, making a difference in people's lives through justice.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a vital team delivering justice and improving community service.
- Qualifications: Strong leadership skills and experience in compliance-driven environments.
- Other info: Dynamic role with opportunities for personal development and impactful work.
The predicted salary is between 28800 - 43200 £ per year.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Birmingham Crown Court sits within HMCTS’ Midlands region in the West Midlands and Warwickshire Crime Cluster, supported by the Operations Manager and Court Delivery Managers. Birmingham Crown Court forms part of HMCTS’ West Midlands Crime Region and is supported by an established leadership structure, including the Operations Manager and Court Delivery Managers. We are currently recruiting two Court Delivery Managers (HEO) who will jointly lead and manage a large Court Clerk team based at Birmingham Crown Court. These two posts have shared core responsibilities, but each also carries a distinct area of focus:
- Role 1 – Operational Compliance Lead: This post includes regional responsibility for leading key operational compliance activity across the West Midlands Crime Region. The successful candidate will demonstrate strong familiarity with compliance‑driven processes and will oversee the effective implementation, monitoring and continuous improvement of compliance standards across the region.
- Role 2 – Court Clerk Team Operations Lead: This post focuses on the day‑to‑day management of the Court Clerk team, ensuring the smooth delivery of daily court operations. The successful candidate will manage workflow, support clerks with immediate operational needs, and maintain high-quality service delivery in a fast‑paced environment.
Across both posts, the successful candidates will play a vital role in ensuring the effective running of Birmingham Crown Court. They will lead and develop the Court Clerk team, support the Operations Manager to meet operational requirements, contribute to regional performance objectives, and deliver a consistent, professional and customer‑focused service. You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems. If you are ready to take on a challenging and rewarding role with real purpose apply today.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.
13983 - Delivery Manager - Birmingham in Peacehaven employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13983 - Delivery Manager - Birmingham in Peacehaven
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how Birmingham Crown Court operates and the key players involved. This will help you speak confidently about your understanding of the role during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees of HMCTS on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges related to compliance and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HMCTS team and making a difference in people’s lives.
We think you need these skills to ace 13983 - Delivery Manager - Birmingham in Peacehaven
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the specific requirements of the Delivery Manager role. We want to see how you can contribute to our mission at HMCTS!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to share examples of your leadership experience. We’re looking for hands-on problem solvers who can engage effectively with their teams.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your ideas, as we appreciate clarity in communication just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Court Delivery Manager. Familiarise yourself with operational compliance and team management, as these are key aspects of the role. This will help you answer questions confidently and demonstrate your commitment to delivering justice.
✨Showcase Your People Skills
Since this role involves engaging with various stakeholders, be prepared to discuss your experience in building positive relationships. Think of examples where you've successfully led a team or resolved conflicts. Highlighting your communication skills will show that you're ready to handle the diverse interactions required in this position.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled challenges in a fast-paced environment. Discuss how you approached the problem, the steps you took, and the outcome. This will illustrate your hands-on problem-solving skills, which are crucial for managing court operations effectively.
✨Emphasise Your Commitment to Compliance
Given the compliance-driven nature of HMCTS, it's essential to convey your understanding of compliance standards. Prepare to discuss your familiarity with health and safety regulations and how you've ensured adherence to processes in previous roles. This will reassure the interviewers that you can maintain high operational standards.
