At a Glance
- Tasks: Lead a team to deliver exceptional customer service and administrative support.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, flexible working options, and extensive training opportunities.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Develop your leadership skills while contributing to the justice system.
- Qualifications: Experience in administration and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer, which provides a wide range of activities from development programmes to bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience:
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focused environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. As a Disability Confident employer, MoJ is committed to providing adjustments throughout the recruitment process and workplace.
Team Leader in Oxford employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exceptional employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters leadership development through comprehensive training programmes, while our flexible working arrangements and generous benefits, including 25 days of annual leave and a choice of pension schemes, ensure a healthy work-life balance. Join us in delivering justice and experience the rewarding opportunity to grow your career in a vital sector located in the heart of England and Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've motivated teams or improved processes in previous roles. This will demonstrate your ability to lead and make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at HMCTS.
We think you need these skills to ace Team Leader in Oxford
Some tips for your application 🫡
Tailor Your Statement:Make sure to customise your suitability statement to highlight how your skills and experiences align with the role of Team Leader. Use specific examples that demonstrate your leadership abilities and commitment to delivering excellent customer service.
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, be sure to proofread your application thoroughly. Highlight any past experiences where your attention to detail made a significant impact on your team's performance or service delivery.
Be Authentic:We want to see the real you! Share your genuine motivations for applying and how you can contribute to our mission of delivering justice. Authenticity goes a long way in making your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure your application is received and considered. Plus, you’ll find all the necessary information and resources to help you along the way!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with HMCTS's mission and values, as well as the specific skills required for the position. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership abilities. Think about times when you've motivated a team or improved performance in a previous role. Be ready to discuss how you can inspire others and contribute to a positive work environment at HMCTS.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Practice responding to hypothetical situations related to customer service and administrative challenges. This will show your ability to think on your feet and handle real-life situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
