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- Tasks: Support the Head of Operational Function in various strategic roles within the National Probation Service.
- Company: Join a vital organisation dedicated to public safety and rehabilitation in the UK.
- Benefits: Enjoy flexible working options, annual leave, pension, and training opportunities.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: Experience in operational support or management is preferred; strong leadership skills are essential.
- Other info: Hybrid working arrangements available; participation in an on-call rota may be required.
The predicted salary is between 28800 - 43200 £ per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles to provide strategic support. The role involves supporting the Head of LDU Cluster in managing and leading within the National Probation Service (NPS) Local Delivery Unit (LDU). The post holder will represent the Head of LDU Cluster with external agencies/stakeholders and staff, adhering to all policies regarding sensitive/confidential information. Participation in out-of-hours on-call rota may be required.
The Senior Operational Support Manager may undertake any combination of duties as directed by the Head of Operational Function, including:
- Leading on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, and Integrated Offender Management.
- Providing operational support to the Head of Cluster within relevant Probation Instruction criteria and rules, such as Recall and High Risk of Serious Harm Case Transfers.
- Supporting the management of grievances, discipline, capability, and complaints within the cluster.
- Overseeing the professional development of cluster staff and developing the Cluster Training Needs Analysis.
- Ensuring effective recruitment and induction of employees within the cluster.
- Acting as cluster lead for performance, quality, audits, and inspections.
- Supporting reviews and delivery of action plans for cases such as Domestic Homicides and Serious Case Reviews.
- Managing the Business Manager and administrative support functions.
- Representing the NPS in local strategic partnerships and wider frameworks, including participation in Multi Agency Public Protection Arrangements (MAPPA).
- Making decisions and providing advice in the absence of the Head of LDU Cluster, including decisions on offender management such as recall to prison.
- Managing complaints within the cluster and leading complaint resolution when necessary.
- Leading specific projects on divisional or cluster priorities, including Equality and Diversity, Reward and Recognition.
- Ensuring compliance with Health and Safety legislation and managing estates, buildings, and maintenance activities.
- Demonstrating pro-social modelling skills and safeguarding duties in line with statutory responsibilities.
- Working within the aims and values of NPS and HMPPS, with flexibility for hybrid working arrangements.
The role involves standard full-time hours (37 hours/week), with consideration for part-time, flexible, and job-sharing patterns. The application process may include a sift based on leadership behavior, with subsequent assessment of experience and interview. The successful candidate will receive benefits such as annual leave, pension, training opportunities, and support networks.
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Operational Support Manager employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Manager
✨Tip Number 1
Familiarise yourself with the National Probation Service's values and operational guidelines. Understanding their mission and how they operate will help you align your responses during interviews and discussions, showcasing your commitment to their objectives.
✨Tip Number 2
Network with current or former employees of the NPS or similar organisations. Engaging in conversations can provide you with insider knowledge about the role and its challenges, which can be invaluable during interviews.
✨Tip Number 3
Prepare for situational questions that may arise during the interview process. Think of examples from your past experiences where you've successfully managed grievances, led teams, or handled sensitive information, as these are key aspects of the role.
✨Tip Number 4
Stay updated on current issues related to probation services, such as recent changes in legislation or high-profile cases. This knowledge will demonstrate your awareness of the field and your proactive approach to staying informed.
We think you need these skills to ace Operational Support Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Operational Support Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific requirements of the role. Emphasise your experience in operational support, leadership, and any relevant projects you've led, particularly those related to offender management or multi-agency partnerships.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your understanding of the National Probation Service's values and how you can contribute to their mission. Use specific examples from your past roles to illustrate your points.
Prepare for Leadership Behaviour Assessment: Since the application process may include a sift based on leadership behaviour, prepare by reflecting on your past leadership experiences. Be ready to discuss how you've managed teams, resolved conflicts, and driven performance improvements in previous roles.
How to prepare for a job interview at Ministry of Justice
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with terms like 'caseload segmentation' and 'Multi Agency Public Protection Arrangements' to demonstrate your knowledge and readiness for the role.
✨Showcase Leadership Experience
As the position involves leading various initiatives, be prepared to discuss your previous leadership experiences. Share specific examples where you've successfully managed teams or projects, particularly in challenging situations related to operational support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to managing grievances or handling sensitive information, and outline how you would approach these situations effectively.
✨Demonstrate Your Commitment to Values
The role requires alignment with the aims and values of the National Probation Service. Be ready to discuss how your personal values align with theirs, especially regarding safeguarding and pro-social modelling, to show you're a good cultural fit.
