Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage operational support within the National Probation Service, tackling critical issues.
- Company: Join the National Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Enjoy flexible working, annual leave, pension schemes, and training opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in management, performance monitoring, and report writing is essential.
- Other info: Hybrid working arrangements available; security checks required for civil service roles.
The predicted salary is between 36000 - 60000 £ per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to various roles to provide strategic support within the National Probation Service (NPS). The role involves managing and leading within the Local Delivery Unit (LDU) and representing the LDU Cluster externally. The post holder must adhere to policies regarding sensitive/confidential information and may participate in out-of-hours on-call duties.
The Senior Operational Support Manager may undertake duties as directed by the Head of Operational Function, including:
- Leading on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, and Integrated Offender Management.
- Providing operational support within relevant Probation Instruction criteria, such as Recall and High-Risk Case Transfers.
- Supporting disciplinary, grievance, capability, and complaints processes.
- Overseeing professional development and training needs analysis for cluster staff.
- Managing recruitment, induction, performance, audits, and inspections within the cluster.
- Supporting reviews and action plan delivery for cases like Domestic Homicides and Serious Case Reviews.
- Managing the Business Manager and administrative support functions.
- Representing NPS in local strategic partnerships and multi-agency arrangements, including chairing MAPPA level 3 meetings.
- Making decisions in the absence of the Head of LDU Cluster, including offender recall authorizations.
- Handling complaints and leading specific projects on equality, diversity, and recognition.
- Ensuring compliance with health and safety legislation and managing estate and building maintenance.
- Demonstrating pro-social behavior and safeguarding duties.
- Working within the aims and values of NPS and HMPPS, with flexible hybrid working arrangements discussed and agreed upon.
The role involves working at a managerial level with staff, monitoring performance, managing budgets, and working with key stakeholders. Candidates should demonstrate experience in these areas and be capable of producing high-quality reports.
The position offers benefits such as annual leave, pension schemes, training opportunities, flexible working, and support networks. Candidates will undergo security and identity checks and must meet the criteria for civil service employment. The role is based in the UK, with specific office locations discussed upon hiring.
This job posting is active, with an expected start date following the selection process.
#J-18808-Ljbffr
Operational Support Manager employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
We think you need these skills to ace Operational Support Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Operational Support Manager position. Understand the key responsibilities and required skills, such as managing caseloads and leading teams, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operational support, management, and working with sensitive information. Use specific examples that demonstrate your ability to handle similar responsibilities as outlined in the job description.
Showcase Leadership Skills: Since the role involves managing staff and leading projects, make sure to highlight your leadership experience. Discuss any relevant training or development initiatives you have led, and how you have successfully managed teams in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this managerial role.
How to prepare for a job interview at Ministry of Justice
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities and expectations of the Operational Support Manager role. Familiarise yourself with the National Probation Service's policies and procedures, especially those related to sensitive information and case management.
✨Showcase Leadership Experience
As this role involves managing and leading within the Local Delivery Unit, be prepared to discuss your previous leadership experiences. Highlight specific examples where you've successfully led teams, managed performance, or handled complex situations, particularly in a probation or similar environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle sensitive cases. Think about past experiences where you've dealt with challenging situations, such as managing complaints or overseeing disciplinary processes, and be ready to articulate your thought process.
✨Demonstrate Commitment to Values
The role requires alignment with the aims and values of the NPS and HMPPS. Be prepared to discuss how your personal values align with theirs, particularly regarding equality, diversity, and safeguarding. Showing genuine commitment to these principles will set you apart from other candidates.
