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- Tasks: Support the Head of Operational Function in managing various strategic roles.
- Company: Join the National Probation Service, making a real impact in community safety.
- Benefits: Enjoy flexible working, extensive training, and a solid pension scheme.
- Why this job: Be part of a dynamic team focused on social justice and community support.
- Qualifications: Experience in operational management and strong leadership skills required.
- Other info: Hybrid working options available; security checks will be conducted.
The predicted salary is between 36000 - 60000 £ per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to various roles to provide strategic support. The role involves supporting the Head of LDU Cluster in managing and leading within the National Probation Service (NPS) Local Delivery Unit (LDU). The post holder will represent the Head of LDU Cluster with external agencies and staff, adhering to policies regarding sensitive/confidential information. Participation in out-of-hours on-call rota may be required.
Responsibilities, Activities & Duties:
- Lead on operational issues such as caseload segmentation, Child Sexual Exploitation, Guns and Gangs, and Integrated Offender Management.
- Support the Head of Cluster with operational matters including Recall, High-Risk of Serious Harm Case Transfers, etc.
- Assist with staff management issues such as grievances, discipline, capability, and complaints.
- Oversee professional development and training needs analysis for cluster staff.
- Manage recruitment and induction processes for new employees.
- Lead performance and quality initiatives within the cluster.
- Coordinate audits and inspections.
- Support review processes and action plan delivery for cases like Domestic Homicides and Serious Further Reviews.
- Manage the Business Manager and administrative support functions.
- Represent NPS in local strategic partnerships and multi-agency arrangements like MAPPA, including chairing meetings.
- Make decisions and provide advice on offender management in the absence of the Head of LDU Cluster, including offender recalls.
- Handle complaints within the cluster and participate in resolution processes.
- Lead specific projects on divisional or cluster priorities, including Equality and Diversity, Reward and Recognition.
- Ensure compliance with Health and Safety legislation and oversee estate management.
- Model pro-social behaviour and uphold safeguarding duties for children and adults.
- Work within NPS and HMPPS values, with flexibility for hybrid working arrangements.
Additional Information:
The role offers benefits such as annual leave, pension schemes, extensive training, flexible working, and support networks. Candidates will undergo security and identity checks. The role is based in the UK, with potential locations including Justice Collaboration Centres or Satellite Offices. Standard working hours are 37 per week, with options for part-time or flexible arrangements.
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Operational Support Manager employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Manager
✨Tip Number 1
Familiarise yourself with the National Probation Service's values and operational frameworks. Understanding their approach to offender management and community safety will help you align your discussions during interviews.
✨Tip Number 2
Network with current or former employees of the NPS or similar organisations. They can provide insights into the role and share experiences that could be beneficial for your application and interview preparation.
✨Tip Number 3
Stay updated on current issues related to probation services, such as caseload segmentation and integrated offender management. Being knowledgeable about these topics will demonstrate your commitment and readiness for the role.
✨Tip Number 4
Prepare to discuss your leadership and conflict resolution skills, as these are crucial for managing staff grievances and operational challenges. Think of specific examples from your past experiences that showcase these abilities.
We think you need these skills to ace Operational Support Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Operational Support Manager position. Understand the key responsibilities and required skills, such as managing operational issues and supporting staff management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your leadership abilities, experience in managing sensitive information, and any previous roles in operational support or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the National Probation Service. Mention specific examples of how your past experiences have prepared you for the challenges outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Ministry of Justice
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with key terms like 'caseload segmentation' and 'Integrated Offender Management', as this will show your potential employer that you're serious about the position.
✨Prepare for Scenario-Based Questions
Given the nature of the role, expect questions that require you to demonstrate your problem-solving skills in real-life situations. Think of examples from your past experiences where you've successfully managed operational issues or led a team through challenges.
✨Showcase Your Leadership Skills
As an Operational Support Manager, you'll need to lead various initiatives. Be ready to discuss your leadership style and provide examples of how you've motivated teams, handled grievances, or managed performance issues in previous roles.
✨Highlight Your Communication Skills
Since the role involves representing the Head of LDU Cluster and liaising with external agencies, strong communication skills are essential. Prepare to discuss how you've effectively communicated complex information to diverse audiences in the past.
