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- Tasks: Support the Head of Operational Function in various strategic roles within the National Probation Service.
- Company: Join the National Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Enjoy flexible working options, annual leave, pension, and diverse employee networks.
- Why this job: Make a real impact in community safety while developing your leadership skills.
- Qualifications: Middle management experience required, including staff management and stakeholder engagement.
- Other info: Part-time and job-sharing arrangements available; security checks are mandatory.
The predicted salary is between 36000 - 60000 £ per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles to provide strategic support. The role involves supporting the Head of LDU Cluster in managing and leading within the National Probation Service (NPS) Local Delivery Unit (LDU). The post holder will represent the Head of LDU Cluster with external agencies/stakeholders and staff, adhering to policies regarding sensitive/confidential information. Participation in out-of-hours on-call rota may be required.
The Senior Operational Support Manager may undertake duties as directed by the Head of Operational Function, including:
- Leading on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, and Integrated Offender Management.
- Providing operational support to the Head of Cluster within relevant Probation Instruction criteria, including Recall and High-Risk of Serious Harm Case Transfers.
- Supporting disciplinary, grievance, capability, and complaints processes.
- Overseeing professional development of cluster staff and developing training needs analysis.
- Managing recruitment, induction, performance, audits, inspections, and reviews related to the cluster.
- Representing NPS in local strategic partnerships and Multi Agency Public Protection Arrangements (MAPPA), including chairing MAPPA level 3 meetings.
- Making decisions and providing advice in the absence of the Head of LDU Cluster, including offender recall decisions.
- Managing complaints, projects, estates, buildings, and maintenance activities within the cluster.
- Demonstrating pro-social modeling and safeguarding duties.
- Working within the aims and values of NPS and HMPPS, with flexible hybrid working arrangements discussed and agreed upon.
Standard working hours are 37 hours per week. The role is open to part-time, flexible, and job-sharing arrangements. The application process may include a sift based on leadership behavior, with subsequent assessment stages.
The role requires significant middle management experience, including staff management, performance monitoring, budget control, stakeholder engagement, and report writing.
The MoJ offers benefits such as annual leave, pension, training, employee networks, flexible working policies, and support for diversity and inclusion initiatives. Candidates will undergo security and identity checks prior to employment.
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Operational Support Manager employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Manager
✨Tip Number 1
Familiarise yourself with the National Probation Service (NPS) and its operational functions. Understanding their values, policies, and current challenges will help you engage in meaningful conversations during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Network with professionals in the probation and criminal justice sectors. Attend relevant events or join online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities within NPS.
✨Tip Number 3
Prepare for potential situational questions that may arise during the interview process. Think about scenarios where you've successfully managed teams, handled sensitive information, or made critical decisions, as these experiences will be crucial for the Operational Support Manager role.
✨Tip Number 4
Stay updated on current issues related to probation services, such as child sexual exploitation and integrated offender management. Being knowledgeable about these topics will not only enhance your discussions but also show your proactive approach to the role.
We think you need these skills to ace Operational Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant middle management experience, particularly in staff management, performance monitoring, and stakeholder engagement. Use specific examples that demonstrate your ability to lead and support teams effectively.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Emphasise your experience with sensitive information and your ability to represent leadership in various settings.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed projects, oversaw audits, or participated in strategic partnerships. Mention any experience with Multi Agency Public Protection Arrangements (MAPPA) or similar frameworks.
Prepare for Leadership Behaviour Assessment: Since the application process may include a sift based on leadership behaviour, prepare examples of past experiences that showcase your leadership style, decision-making abilities, and how you've handled challenges in previous roles.
How to prepare for a job interview at Ministry of Justice
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with terms like 'caseload segmentation' and 'Multi Agency Public Protection Arrangements' to demonstrate your knowledge during the interview.
✨Showcase Your Leadership Experience
Since the role requires significant middle management experience, prepare examples that highlight your leadership skills. Discuss specific instances where you've successfully managed teams or projects, particularly in high-pressure environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities, especially in sensitive situations. Think about how you would handle complaints or manage disciplinary processes, and be ready to articulate your thought process clearly.
✨Demonstrate Stakeholder Engagement Skills
As you'll be representing the Head of LDU Cluster with external agencies, it's crucial to show your ability to engage with various stakeholders. Prepare to discuss past experiences where you've successfully collaborated with different parties to achieve common goals.
