Operational Support

Operational Support

Warrington +1 Full-Time 23856 - 31728 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support daily prison operations, from security checks to managing deliveries and monitoring CCTV.
  • Company: Join His Majesty’s Prison and Probation Service, making a real impact in public safety.
  • Benefits: Enjoy 25 days annual leave, pension scheme, retail discounts, and training opportunities.
  • Why this job: This role offers unique experiences and career progression in a dynamic environment.
  • Qualifications: No formal qualifications needed; good communication and calmness under pressure are key.
  • Other info: Flexible shifts including weekends and nights; potential for career advancement.

The predicted salary is between 23856 - 31728 £ per year.

Operational Support Grade HMP Huntercombe £27,840 His Majesty’s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison You will be part of a supportive team doing all sorts of things – from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It’s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to escort vehicles across the prison grounds . Someone like you You don’t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you’ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates. It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. What you can expect from us: You’ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.

Locations

Warrington Cheshire

Operational Support employer: Ministry of Justice

At His Majesty’s Prison and Probation Service, we pride ourselves on being an exceptional employer that values teamwork, personal growth, and community impact. As an Operational Support Grade at HMP Huntercombe, you will benefit from comprehensive training, a supportive work culture, and numerous opportunities for career advancement, including pathways to become a Prison Officer. With generous annual leave, a robust pension scheme, and various employee benefits, we are committed to ensuring that our staff feel valued and empowered in their vital roles.
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Contact Detail:

Ministry of Justice Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operational Support

✨Tip Number 1

Familiarize yourself with the daily operations of a prison. Understanding the environment and the various roles within it can help you demonstrate your knowledge during the interview process.

✨Tip Number 2

Highlight your communication skills. Since this role requires good judgment and the ability to stay calm under pressure, be prepared to share examples of how you've effectively communicated in challenging situations.

✨Tip Number 3

Show your teamwork abilities. This position is all about working as part of a supportive team, so think of instances where you've successfully collaborated with others to achieve a common goal.

✨Tip Number 4

Be ready for shift work. Since the role involves various shifts, including nights and weekends, express your flexibility and willingness to adapt to different schedules during your discussions.

We think you need these skills to ace Operational Support

Good Communication Skills
Calm Under Pressure
Team Player
Judgment and Common Sense
Attention to Detail
Physical Fitness
Ability to Follow Procedures
Adaptability to Shift Work
Problem-Solving Skills
Basic IT Skills for Monitoring Systems
Time Management
Customer Service Orientation

Some tips for your application 🫡

Understand the Role: Take some time to thoroughly read the job description for the Operational Support Grade position. Understand the key responsibilities and the skills required, such as good communication and the ability to remain calm under pressure.

Tailor Your CV: Make sure your CV highlights relevant experiences that demonstrate your ability to work in a fast-paced environment. Include any previous roles where you had to manage tasks under pressure or work as part of a team.

Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the unique contributions you can make. Mention specific examples of how your skills align with the job requirements, particularly your judgment and common sense.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism.

How to prepare for a job interview at Ministry of Justice

✨Show Your Communication Skills

As a key part of the Operational Support role, being a good communicator is essential. During the interview, make sure to demonstrate your ability to convey information clearly and effectively, especially in high-pressure situations.

✨Emphasize Teamwork

This position requires you to be a great team player. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal, highlighting your ability to work well within a team.

✨Demonstrate Good Judgment

The role involves making quick decisions under pressure. Be prepared to discuss scenarios where you had to use your judgment to resolve issues or handle difficult situations, showcasing your common sense and problem-solving skills.

✨Be Ready for Physical Tasks

Since the job includes physical duties like lifting and walking, it’s important to express your readiness for these tasks. Mention any relevant experiences that demonstrate your physical capability and willingness to engage in active work.

Operational Support
Ministry of Justice
M
  • Operational Support

    Warrington +1
    Full-Time
    23856 - 31728 £ / year (est.)

    Application deadline: 2027-03-21

  • M

    Ministry of Justice

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