case administrator in Nuneaton

Case Administrators play a vital support role in probation teams, helping to keep the public safe and giving people the chance to turn their lives around. You must have the right to work in the UK and Civil Service.

About us: By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you'll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based at a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.

About the role: Case administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, Approved Premises etc. depending on business requirements. These posts will be based in PDUs across the region and the following Probation Service functions:

• Accredited Programmes
• Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Service Centres
• Unpaid Work (community payback)

As a case administrator, you'll ensure:

• All processes run efficiently
• Systems are maintained properly
• Probation information is collated and prepared for case files

You'll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Additional Information: Where applicants provide multiple location preferences, reserve lists will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations. After appointments have been made using this locational appointment process, any remaining candidates who met the benchmark for the role will remain on a locational reserve list in accordance with their preferences for 12 months.

New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band. Existing Civil Servants will have their salary calculated in accordance with the Departments pay on transfer / pay on promotion rules. The post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible; however, VISOR vetting will be required to be completed post offer.

Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

We're looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645, Pro‑Rata for Part‑Time roles.

The MoJ offers a range of benefits:

• Annual Leave: 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.
• Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
• Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks: The opportunity to join employee‑run networks that have been established to provide advice and support.
• Eligibility: All candidates are subject to security and identity checks prior to taking up post.
• Family Friendly policies: Opportunities to work reduced hours or job share.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

Diversity & Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.

A Great Place to Work for Veterans: The initiative includes a guaranteed interview scheme to those who meet the minimum criteria.

Redeployment Interview Scheme: Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.