current Residential Support Workers in Nottingham

Overview

Residential Support Workers provide 24‑hour coverage at Approved Premises, delivering security, monitoring and support to residents on probation.

The role involves risk management, compliance with sentence plans, and care of residents during Wake, Night and Weekend shifts.

• Working Patterns
• Full‑time peripatetic – travel across approved premises in the cluster.
• Full‑time or part‑time – allocated to one approved premise with a set shift pattern.
• Annualised hour patterns – 625 or 1250 hours per year (equivalent to one or two 12‑hour shifts per week).
• Average workload is 37 hours per week, including daytime, weekend, overnight and unsocial hours.
• Opportunities for overtime where additional shifts are required.
• Hybrid working arrangements are available where business need allows; the role is based in the UK only.

Responsibilities, Activities & Duties

• Contribute to effective team practice, communicate and collaborate with colleagues to ensure consistency of work practices and a positive working environment.
• Communicate key risk issues to colleagues during handover and throughout the shift, including with Offender Managers, Stand‑by Managers and partner agencies such as Police, Health and drug/alcohol services.
• Conduct regular inspections of the building, cellars and grounds, record occurrences, damage or defects and monitor CCTV equipment.
• Maintain an active presence in the premises at all times and engage with residents in a pro‑social manner.
• Observe and manage behaviour of high‑risk residents, motivate compliance and manage abusive or aggressive behaviour appropriately.
• Observe and report significant changes relating to risk and/or re‑offending and ensure non‑compliance is handled under enforcement procedures.
• Support the sentence plan objectives of residents through engagement in purposeful activities agreed with the AP Manager and Offender Manager.
• Ensure premises are locked and secure during curfew periods and confirm the presence and wellbeing of all residents overnight.
• Act as the first or emergency point of contact out of hours, providing accurate information, risk assessment and escalation to the Offender Manager and/or Out‑of‑Hours Manager as required.
• Maintain a safe working environment for staff, residents and visitors by adhering to Health and Safety legislation, Safe Systems of Work and Risk Assessments.
• Carry out health and safety duties such as fire alarm checks, curfew and room curfew checks.
• Initiate room searches and pack up residents' possessions as directed.
• Deliver purposeful activities linked to residents’ sentence plan objectives.
• Supervise meals and administer medication, including issuing medication and auditing medication sheets.
• Carry out drug and alcohol tests where indicated by the risk management plan.
• Provide First Aid in the event of an injury or self‑harm.
• Maintain resident records and files, complete incident reports and safeguard children duties in accordance with statutory responsibilities.
• Deal with visitors and telephone calls and monitor visiting contractors in line with health and safety.

Qualifications

• Technical

Minimum: 5 GCSEs at Grade C or above (including English and Maths), or equivalent qualification, or relevant work experience with demonstrated numeracy and literacy skills.

• Proficiency in Microsoft Office – Word, Excel, Outlook and Power Point.
• English language ability; Welsh language optional where specified in Wales.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years of service (plus public holidays).
• Pension: Local Government Pension Scheme (LGPS) administered by the Greater Manchester Pension Fund.
• Training: Extensive training and development opportunities provided by the Ministry of Justice.
• Family‑friendly policies including reduced hours, job sharing and flexible benefits such as voluntary benefits and discounts.
• Paid parental leave: paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

EEO Statement

We are committed to providing an inclusive and diverse workforce.

For more information, please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

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