Case Progression Officers in Norwich

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part‑time working would be considered; however, due to the nature of the role, the minimum hours would be 22.5 hours per week over 3 days including a Wednesday and Thursday.

Skilled Worker Visa – This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

Responsibilities

• You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary.
• Your keen eye for detail and desire for continuous improvement is key to your success.
• Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
• Resilient, keen to learn and able to multi‑task, you'll have the IT skills to adapt to new systems and technologies as we're constantly investing in digital solutions to improve the way we deliver the justice people deserve in today's world.
• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer‑focused environment.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.
• Leading your team, ensuring that work is prioritised and organised and your team are fully skilled to meet objectives.

Benefits

• Annual leave of 25 days on appointment, increasing to 30 days after five years’ service.
• Scheme available to buy or sell up to three days leave each year.
• Additional paid time off for public holidays and one privilege day.
• Leave for part‑time and job share posts calculated pro‑rata.
• Pension – Choice of pension schemes.
• Training – Extensive range of training and development opportunities.
• Employee‑run networks – Support for employees of minority ethnic origin, disabilities, caring responsibilities, women, and LGBT+ employees.
• Family Friendly policies – Opportunities to work reduced hours or job share.
• Voluntary benefits – Retail vouchers and discounts.
• Childcare support – Tax‑free childcare, alternative government schemes; eligibility details available online.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Equality, Diversity and Inclusion

The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order: To the Ministry of Justice Resourcing team. To the Civil Service Commission.

As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.