At a Glance
- Tasks: Support probation teams by managing case information and ensuring efficient workflows.
- Company: Join the Ministry of Justice and make a difference in the community.
- Benefits: Enjoy 25 days annual leave, pension options, and training opportunities.
- Other info: Flexible working patterns available; excellent career progression opportunities.
- Why this job: Help keep the public safe while supporting offenders in their transition to community life.
- Qualifications: Strong communication skills and ability to handle administrative processes.
The predicted salary is between 23583 - 29500 € per year.
Please Note: This Case Administrator role is based within an Approved Premises and remote or home working cannot be offered. You must have the right to work in the UK. Civil Service nationality rules apply. Skilled Worker visa changes from 22 July 2025 affect eligibility for sponsorship; please review the UK government guidance for visa requirements. If your application is successful, you will need to ensure you have the legal right to live and work in the Civil Service and in the United Kingdom. HMPPS will comply with UK Immigration Rules.
About us: By managing offenders in the community, the Probation Service protects the public from crime and helps offenders turn their lives around. Successful applicants may be based at a variety of office, court, team or prison locations within the Probation Service region, allocated according to business need.
Role and Responsibilities:
- Case Administrators are required to work within a variety of settings, including Probation Delivery Units (PDU), Courts and Prisons, depending on business requirements.
- They play an important role in supporting probation staff and ensuring that processes run efficiently, systems are maintained, and probation information is collated and prepared for case files.
- You will use strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
- Support probation teams by handling administrative processes and maintaining case information.
- Ensure efficient workflow and accurate record-keeping for case files.
- Communicate effectively with colleagues, agencies and service users.
Appointments, Location and Progression:
Where applicants provide multiple location preferences, reserve lists will be managed in accordance with these preferences, and appointments will be made in merit list order for each location. Remaining candidates who meet the benchmark will remain on a locational reserve list for 12 months. Offers of employment will be in merit order as vacancies arise. The addresses in the advertisement are indicative of potential base locations; the successful candidate(s) will be offered a vacancy within a reasonable commute of their home location. New entrants join at the entry point salary for the advertised band; existing Civil Servants’ salaries are calculated per transfer/promotion rules. VISOR vetting will be completed post-offer where applicable.
Working Arrangements:
The MoJ offers Hybrid Working where business needs allow. This is non-contractual and covers working from base location, MoJ sites and/or home. Some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and reviewed regularly. For nationally advertised roles, appointment will be to a MoJ office location, possibly the nearest Justice Collaboration Centre or Justice Satellite Office, as discussed at pre-employment checks. Civil Service reform may change terms and conditions for new joiners. Standard full-time hours are 37 hours per week (unpaid breaks). The Probation Service supports part-time, flexible and job-sharing patterns in line with policy.
Approved Premises (AP) are residential units for those released on licence and requiring supervision. Case Administrators support probation teams, helping to keep the public safe and support offenders in transitioning from custody to the community. If you are successful you will start on £23,583, Pro-Rata, with potential annual progression through a Competency Based Framework.
Benefits and Diversity:
The MoJ offers a range of benefits including annual leave (25 days increasing to 30 after five years), pension options through the Local Government Pension Scheme, training and development opportunities, and access to employee networks. The Civil Service Code governs recruitment by merit and open competition. Reasonable adjustments are available for candidates with a disability during recruitment. Redeployment opportunities are provided for those at risk of redundancy. Further information about eligibility and benefits can be found through the government and MoJ channels.
case administrator in Norwich employer: Ministry of Justice
The Ministry of Justice (MoJ) is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Case Administrator within the Probation Service, you will play a vital role in enhancing public safety while benefiting from comprehensive training, flexible working arrangements, and a generous leave policy. With opportunities for career progression and a commitment to diversity and inclusion, the MoJ provides a meaningful and rewarding environment for those looking to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land case administrator in Norwich
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Case Administrator and think about how your skills match up. This will help you stand out in interviews when you can relate your experience directly to what they’re looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the Probation Service on LinkedIn. They can give you insider tips on the application process and what it’s really like working there. Plus, it shows you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by doing mock interviews with friends or family. Focus on your communication skills since they’re key for this role. The more comfortable you are, the better you’ll perform!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there. Don’t miss out on your chance to join the team and make a difference!
We think you need these skills to ace case administrator in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Case Administrator role. We want to see how you can support probation teams and manage case information effectively.
Show Off Your Communication Skills:Since this role involves a lot of interaction with colleagues and service users, we recommend showcasing your strong communication abilities. Use examples from your past experiences to demonstrate how you've handled enquiries or worked in busy environments.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the Case Administrator position. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Administrator. Familiarise yourself with the key tasks like supporting probation staff and maintaining case information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Case Administrator, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with colleagues or handled enquiries. This will highlight your ability to thrive in a busy environment and work well with various stakeholders.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations related to case management or administrative processes. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Understand the Importance of Record-Keeping
Accurate record-keeping is vital in this role. Be prepared to discuss your experience with maintaining records and ensuring efficient workflows. Highlight any relevant tools or systems you've used in the past to manage information effectively.
