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- Tasks: Lead a team to ensure justice is delivered efficiently and effectively.
- Company: Join HM Courts & Tribunals Service, dedicated to serving the public and delivering justice.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and digital solutions.
- Why this job: Make a real difference in people's lives while developing a meaningful career.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Proud to serve. Proud to keep justice going.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you’ll ensure that work is prioritised and organised and your team are fully skilled to meet objectives. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. Resilient, keen to learn and able to multi‑task, you’ll have the IT skills to adapt to new systems and technologies as we’re constantly investing in digital solutions to improve the way we deliver the justice people deserve in today’s world.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focussed environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 22.5 hours per week over 3 days including a Wednesday and Thursday.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
17396 - Case Progression Officer in Norwich employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17396 - Case Progression Officer in Norwich
✨Tip Number 1
Get to know the HMCTS inside out! Research their values and recent initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've adapted to new technologies in previous roles. Highlighting your ability to learn quickly will demonstrate that you're a great fit for the constantly evolving environment at HMCTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team.
We think you need these skills to ace 17396 - Case Progression Officer in Norwich
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for public service shine through. We want to see how committed you are to making a difference in people's lives, so share any relevant experiences that highlight your dedication to justice and community support.
Tailor Your Application: Make sure to customise your application to the Case Progression Officer role. We’re looking for specific skills like excellent communication and organisational abilities, so weave these into your examples and make it clear how you meet the job requirements.
Highlight Your IT Skills: Since this role involves adapting to new technologies, don’t forget to mention your IT proficiency. We want to know about your experience with different software and how you've used technology to improve processes or customer service in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the information you need to complete it successfully!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Case Progression Officer. Familiarise yourself with HMCTS's mission and how your role contributes to delivering justice. This will help you articulate your passion for public service and demonstrate your commitment to making a difference.
✨Showcase Your Skills
Highlight your experience in administrative roles and customer-focused environments. Be ready to discuss specific examples where you've motivated a team or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Adaptability
Since the role requires adapting to new technologies and systems, prepare to discuss your IT skills and any experiences where you've successfully navigated change. Share examples of how you've embraced new tools or processes in previous roles to improve efficiency.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's goals, challenges they face, or how success is measured in the role. This shows your genuine interest and helps you assess if the position aligns with your career aspirations.